Andres Daniel Garcia
Technical Support Specialist
Durham,NC
Summary
Bilingual, dynamic individual with hands-on experience in technical support and talent for navigating challenges. Brings strong problem-solving skills and a proactive approach to new tasks. Currently looking for remote or in-person positions in the Raleigh/Durham area.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Technical Customer Support Specialist
Aerospace Marketing Group
Delray Beach, Florida
08.2021 - 12.2022
- As a member of Aerospace Marketing Group’s technical customer support team, I played a significant role in onboarding new clients of Aviation Week’s web application portfolio and ensuring the needs of existing clients were met.
- Led customer training and built custom reports for Aviation Week’s AWIN, Fleet Discovery, and MRO Prospector online database tools.
- Used Salesforce extensively to track and periodically reach subscribers via phone and email.
- Performed customer onboarding and training, and helped build detailed reports to the client’s specific requirements.
Education
Certificate of Completion - Database Application Development & Programming
Atlantic Technical College (Oracle Academy)
Coconut Creek, FL 12.2023 - 08.2024
Associate of Science - Computer Programming - Mobile App Development
Miami-Dade College
Miami, FL 01.2018 - 04.2020
Skills
Customer service
Data entry
Technical troubleshooting
Technical support
Help desk support
Excellent communication
Problem-solving
Oracle PL/SQL Routines
SQL Queries
JavaScript
Git
Certification
Oracle Database PL/SQL Developer Certified Professional
Timeline
Oracle Database PL/SQL Developer Certified Professional
02-2025
Oracle Database SQL Certified Associate
10-2024
CIW JavaScript Certified Specialist
02-2024
Certificate of Completion - Database Application Development & Programming
Atlantic Technical College (Oracle Academy)
12.2023 - 08.2024
Technical Customer Support Specialist
Aerospace Marketing Group
08.2021 - 12.2022
Associate of Science - Computer Programming - Mobile App Development
Miami-Dade College
01.2018 - 04.2020
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