Andre'Sheuna Applewhite
Merrillville,IN
Summary
Dynamic Epic Application Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Epic Application Analyst
Methodist Hospitals, Southlake Campus
02.2023 - Current
- Defined IT process workflows through meetings with stakeholders.
- Safeguarded data integrity by implementing robust security measures for both internal and external access to Epic applications.
- Expedited issue resolution through effective collaboration with vendor support teams and other IT professionals within the organization.
- Collaborated with cross-functional teams to implement seamless integration of Epic applications within existing systems.
- Streamlined reporting processes with the customization and creation of relevant dashboards within the Epic environment.
- Contributed to the development of a high-performing IT team through mentorship, knowledge sharing, and collaboration with fellow analysts.
Patient Account Specialist, Revenue Cycle
Community Care Network
05.2022 - 11.2022
- Oversaw 750 patient accounts through Epic to ensure that all information, codes, and other relevant information are correct, and charges have filed within guidelines outlined in the policy
- Managed over $150,000-$500,000 in patient self-pay balances and contacted patients to set up payment arrangements or offer charity applications to get balances paid off
- Assisted patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.
- Safeguarded patient confidentiality while handling sensitive financial information by adhering to strict HIPAA regulations and organizational privacy policies.
- Worked about 100+ inpatient/outpatient EOBs a day in conjunction with contractual agreements with Aetna, Cigna, Medicaid, Medicare, and United Healthcare
- Collaborated with interdisciplinary teams to optimize billing procedures and ensure timely reimbursements from insurance providers.
Patient Registration Representative
Community Care Network
09.2021 - 05.2022
- Registered an average of sixty-five patients per day while following department policy/procedure, with emphasis on accuracy of demographic/financial information, validated existing data related to prior registrations, and updating the patient account using the Epic system
- Performed financial and cashier functions by collecting fees, co-pays, deductibles, payments, etc., accurately balancing cash drawer and completing necessary reports and logs daily
- Maintained a close working relationship with over thirty-five clinical partners to ensure continual open communication between clinical, ancillary and Patient Access representatives, aiding in meeting 100% discharge interviewing goal set by department
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Ensured all financial assessments, eligibility, and benefit memos are clear, updated, and thorough to support post care financial needs
- Operated standard office software applications to compile data and prepare information and correspondence.
Process Assistant, Logistics
Amazon
08.2020 - 09.2021
- Maintained working knowledge of latest industry techniques, methods, and equipment
- Determined and recommended methods to address improvement opportunities
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
Store Manager, Operations and Logistics
McDonald's
10.2018 - 04.2020
- Managed inventory control, cash control and store opening and closing procedures along with ensuring that we hit our hourly goals of $600 or more during each hour of operation
- Maximized sales by 25% and minimized shrinkage by 15% through excellent customer service and adherence to standard practices
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Auditor
RGIS Inventory
10.2016 - 10.2018
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement to reduce risks of revenue and inventory loss
- Complied with established internal procedures by examining reports, processes, and documentation
- Performed strategic planning, execution, and finalization of audits
- Gathered and analyzed financial data to determine improvement efforts to reduce shrinkage by at least 20%
- Created final certification reports for ten major businesses and mitigated annual audit risks monthly for each business.
Point of Sales Associate
Kohl's
06.2015 - 08.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Engaged with customers through smiles and greetings, offering product information, providing selling suggestions and always giving a genuine thank you
- Implemented new customer service strategies which lead to an increase in customer satisfaction by 9% within 7 months
- Increased sales by 2% by offering advice on purchases and promoting additional products
- Performed daily operations in the cash and/or vault areas including order preparation, inventory management, opening and closing of facility and vault check in/out.
Cashier, Retail and Operations
Mariano's
03.2013 - 05.2015
- Operated POS cash register, managing ninety-five transactions on average daily, and verify money counts in cash drawers
- Maintained a reputation for prompt, efficient service with high-level accuracy, receiving 96% customer satisfaction ratings each year
- Assisted sales floor staff with stocking shelves, keeping front lanes tidy, and assisting guests when needed
- Performed all checkout procedures quickly and accurately each time, while also promoting the store credit card and reward program to customers
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Education
Master of Science - Information Technology Management
Western Governors University
Salt Lake City, UT10.2024
Bachelor of Science - Liberal Arts And General Studies
Southern Illinois University-Carbondale
Carbondale, IL12.2022
Skills
- Clinical Workflow Analysis
- Healthcare IT knowledge
- Software Implementation
- Issue Resolution
- System Configuration
- Data Migration
- End-User Training
- Application testing
- Teamwork and Collaboration
- Problem-solving abilities
- Time Management
- Team Collaboration
Certification
- Epic ASAP Proficiency
- Lean Six Sigma White Belt Certification
- Google Project Management Certification
- Google Data Analytics Certification
Timeline
Epic Application Analyst
Methodist Hospitals, Southlake Campus
02.2023 - Current
Patient Account Specialist, Revenue Cycle
Community Care Network
05.2022 - 11.2022
Patient Registration Representative
Community Care Network
09.2021 - 05.2022
Process Assistant, Logistics
Amazon
08.2020 - 09.2021
Store Manager, Operations and Logistics
McDonald's
10.2018 - 04.2020
Auditor
RGIS Inventory
10.2016 - 10.2018
Point of Sales Associate
Kohl's
06.2015 - 08.2016
Cashier, Retail and Operations
Mariano's
03.2013 - 05.2015
Master of Science - Information Technology Management
Western Governors University
Bachelor of Science - Liberal Arts And General Studies
Southern Illinois University-Carbondale
- Epic ASAP Proficiency
- Lean Six Sigma White Belt Certification
- Google Project Management Certification
- Google Data Analytics Certification
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