ANDRES FELIZ
Arlington,TX
Summary
Highly motivated worker and practice manager who thrives in high-pressure environments. Excellent financial reporting, budget forecasting, management and team-building skills. Highly motivated to leverage 14 years of experience and achievements in operations and personal management. Expertise in improving efficiency, resolving problems, and providing exceptional leadership. Personnel management adviser versed in cross-functional leadership, management and team building. Strong supervisory and communication skills.
Overview
26
26
years of professional experience
Work History
Senior Fraud Analyst II
Bank Of America
06.2022 - Current
- Reduced fraud losses by implementing advanced data analytics techniques and monitoring tools.
- Increased customer satisfaction by resolving fraud inquiries promptly and providing clear communication throughout the process.
- Enhanced fraud detection capabilities through continuous improvement of risk models and decision systems.
- Evaluated customer data to identify and prevent fraudulent activities.
Relationship Banker
Bank Of America
11.2021 - 06.2022
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Continually boosted branch production and revenue by 35% by consistently meeting all monthly and quarterly sales goals.
Fraud Analyst
Bank of America
10.2019 - 11.2021
- Evaluated customer data to identify and prevent fraudulent activities.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
Fidelity Investments Financial Associate I
Fidelity Investments
03.2018 - 09.2019
- Assisted clients in achieving their financial goals with tailored savings plans and investment strategies.
- Opened accounts for new and existing customers and assisted customers in completing application forms.
GM Financial Customer Service Associate
GM Financial
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
TD Ameritrade Customer Service Representative
TD Ameritrade
09.2017 - 04.2018
- Handled customer inquiries and suggestions courteously and professionally.
Security Response Team/Outdoor Detail
AT&T Stadium
03.2014 - 11.2018
- Work on game days and special events at AT&T Stadium and around the DFW area.
- Developed comprehensive emergency response plans, mitigating potential risks and safeguarding company assets.
- Conducted regular security audits to identify vulnerabilities and implement corrective measures.
Assistant Manager
Einstein Bagels
12.2014 - 04.2015
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Dental Clinic Non-Commissioned Officer in Charge
United States Army
10.1998 - 06.2013
- Effective decision-maker in high-pressure environments
- Determined elevation and grid azimuths with maps and map overlays
- Trained and instructed subordinates
- Supported units on dental readiness training
- Completed multiple fire prevention safety training.
Education
Bachelor of Science - Business Administration And Management
University of Texas in Arlington
Arlington, TX12.2016
Skills
- Accurate forecasting
- Fluent in Spanish
- Budgeting
- Quality management
- Conflict resolution
- Secret security clearance
- Deadline-driven
- Strategic planning
- Effective time manager
- Strong attention to detail
- Supply chain operations
- Exceptionally organized
- Tactical-level analysis
- Financial reporting
- Exercises good judgment
- Customer Service
Accomplishments
- Mastered 8 hours of Lean Six Sigma Yellow Belt Team Training
- Personally responsible for over $500,000 of command equipment with no deficiencies, losses or damages
- Maintained 100% accountability of a large section of equipment worth over $200,000 during multiple overseas deployments.
- Recipient of the Army Commendation Medal in 2002, 2006, 2010, 2013
- Awarded the Army Achievement Medal in 2005, 2006, 2008, 2009
- Recipient of the Global War on Terrorism Service Medal
- Expanded multi-lateral relations with the United States and South Korea to strengthen security and partnership.
- Associate Core Education (Nov 22nd, 2017)
- Customer Service Performance Award (March 2019) Fidelity Investments
- Nominated for Employee of 1st Quarter 2021 (Bank of America)
- Overtime Achievement Award (Bank of America)
- Fraud Buster Award (Numerous times) (Bank of America)
- Passed Banks of America Spanish language Proficiency test in order to conduct business with Spanish speaking customers of Bank of America.
- Over Five years of experience in Retail and DCD Fraud
- Trained in Wire, Zelle and Billpay Fraud as a Senior Fraud Analyst II
- Trained numerous new associates on how to do work complicated systems of Synergy, Flash and how to properly take inbound and outbound calls.
Leadership Experience
- Vice President for ALPFA Society, UT Arlington Chapter
- Member of the UT Arlington Finance Society
Training
- Business Management
- Human Resource Management
Languages
Spanish
Native or Bilingual
Timeline
Senior Fraud Analyst II
Bank Of America
06.2022 - Current
Relationship Banker
Bank Of America
11.2021 - 06.2022
Fraud Analyst
Bank of America
10.2019 - 11.2021
Fidelity Investments Financial Associate I
Fidelity Investments
03.2018 - 09.2019
TD Ameritrade Customer Service Representative
TD Ameritrade
09.2017 - 04.2018
Assistant Manager
Einstein Bagels
12.2014 - 04.2015
Security Response Team/Outdoor Detail
AT&T Stadium
03.2014 - 11.2018
Dental Clinic Non-Commissioned Officer in Charge
United States Army
10.1998 - 06.2013
GM Financial Customer Service Associate
GM Financial
Bachelor of Science - Business Administration And Management
University of Texas in Arlington