Andres Jose Hernandez
Calexico,CA
Summary
I am a meticulous and systematic Administrative Assistant, Front Desk Receptionist, Sales Associate, Shift Lead and researcher possessing excellent clerical and leadership abilities while managing upwards of 20+ employees at a time. Skilled in organizing office and general business operations, working in quick-paced, high-stress environment around people of different backgrounds and skillsets. Punctual and professional while committed to satisfying customer needs and meeting office or supervisor demands.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Administrative Assistant
Holden's Veteran Benefits LLC
Calexico, CA
10.2022 - 06.2023
- Examined claims, records and procedures to grant approval of coverage based on guidelines of United States Veteran Affairs (VA) classification and rating for benefit approval.
- Organized physical and digital files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Completed basic maintenance and repair on office equipment and deescalated major issues for timely resolution.
- Offered diverse clerical support to office team members, managed correspondence, and tracked documentation of medical notes and personal mail of claimants.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Retained strong medical terminology understanding in effort to better comprehend procedures and applicable ratings for claimant disabilities.
Community Support Specialist
Brown Bag Coalition
El Centro, CA
03.2021 - Current
- Prepared referrals for support services and resources to assist participates in obtaining self-sufficiency.
- Developed and implemented short- and long-term case management initiatives to improve client programs.
- Utilize Facebook, Instagram, and other media apps to advertise volunteer opportunities for current and potential members.
- Educated clients and community members about mental or physical illness, substance abuse, medication-assisted treatment and available community resources.
- Transported clients to job interviews, medical appointments and mental health visits to meet basic needs.
- Contacted non-profit organizations, offering professional assistance and social skills to advance causes.
- To provide Imperial Valley residents with role models, community leaders, fresh fruit, vegetables, packaged foods, water, and clothing through donations to its most vulnerable populations: children, elderly, and undocumented migrants/farm workers and families.
Therapeutic Behavioral Services Coach # 194292574
CHARLEE Family Care Inc.
El Centro, CA
09.2022 - 04.2023
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
- Attended monthly trainings to continue education for excellent treatment quality and updated methods of practice.
- Designed, developed and updated specific social or communication programming for individual clients according to presenting needs.
- Communicated rules and expectations in 1-on-1 youth-coach relationships and performed necessary corrective actions.
- Performed behavioral interventions to teach communication, social and daily living skills and reduce problematic behaviors in home, community and school settings.
- Assembled, maintained and analyzed data gathered during student sessions, completed daily treatment logs and consistently submitted timely written and verbal progress reports.
- Identified and analyzed delays in client's progression toward set goals and implemented, in collaboration with other team members, optimum changes to stimulate client success.
Student Assistant III: Shift Leader
UC Davis Student Housing and Dining Services
Davis, CA
01.2019 - 01.2021
- Oversaw food preparation, production and presentation according to quality standards while serving customers in at once.
- Operated cash register and POS system to receive payment by cash, check and credit card.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Greeted incoming guests to assess needs, answer questions, scan ID cards, and monitor behaviors for signs of suspicious activities.
- Assisted general manager with operations game plan and company initiatives implementation.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized kitchen equipment, utensils and work stations in industrial grade pressure washer maintain routine heat and sanitizing quality of dish washers.
Research Aide
UC Davis Animal Science, Cassandra Tucker, Ph.D.
Davis, CA
06.2020 - 08.2020
- Oversaw 12 bovines alongside 5 other aides and a doctoral professor in supporting research into animal science primarily, Angus steers.
- Honed communication and interpersonal skills by working with more than 10+ scientists on animal and biological projects.
- Prepared recordkeeping systems and procedures for archival research and for retention or destruction of records.
- Closely monitored and recorded behavior and health of cows for research into gut digestive system of bovines.
- Monitored grounds and reported damage or issues to supervisor before making repairs for ATVs and tractor plows.
- Provided quality food and water to cows and restocked feed and supplies to maintain animal health and wellness.
- Updated records with data about animal growth, feeding patterns, costs and behaviors associated with feed.
- Patrolled holding habitats and grazing areas to monitor animal safety and make timely repairs to equipment, gates and pens.
Assistant Director of Recruiting
Associated Students of UC Davis (ASUCD)
Davis, CA
01.2019 - 04.2019
- Reached out to students and student organizations about Picnic Day volunteer opportunities; construct and present volunteer recruitment pitches.
- Prepared or maintained confidential employment records using human resources management system software.
- Assisted candidates with application processes by answering questions, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Produced and distributed memos, newsletters and other forms of communication.
- Assisted in conducting general volunteer orientations discussing priority assignments with student and student leaders surrounding their booth activities.
- Communicated responsibilities and team goals through in-person meetings, Trello boards and Microsoft Office.
- Coordinated with volunteers to construct barriers and safety nets to contain all attendees within college campus during locally held events.
Hospital Aide
Sutter Davis Hospital
Davis, CA
09.2017 - 08.2019
- Provided reception support and gave general information to visitors and families.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Supported nursing staff by working on variety of projects to enhance department including organizing patient files in correct cabinets.
- Answered patient call signals and signal lights to determine patients' needs.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Transported biological specimens, patient records, laboratory equipment, verifying proper documentation and delivery to authorized personnel.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Education
Associate of Science - Nursing
Imperial Valley College
Imperial, CA06.2025
Certificate - Pharmacy Technician
San Diego Job Corps Center
Imperial Beach, CA06.2022
Bachelor of Science - Psychology, History Minor
University of California, Davis
Davis, CA06.2021
Skills
- Google Drive/Microsoft Office 360
- English/Spanish Interpreter
- POS System Operation
- Ability to Lift>100 lbs
- Typing WPM>50, Accuracy>85%
- Confident Public Speaker
- Data Gathering
- Mail Sorting and Distribution
- Progress Documentation
- Driver's License
- Training Assistance
- Team Supervision
- Customer Service
- Stocking and Receiving
- Flexible Schedule
- Problem-Solving
- Clerical Support
- Critical Thinking
Certification
CA Board of Pharmacy: Pharmacy Technician TCH # 189515
BLS (CPR/AED) Certified, Medic First-2021 Registry # 2459405
TBS Coach Provider # 1942925748, CHARLEE Family Care Inc.
IVROP ACE Plus Certificate of Completion: Work Readiness, Basic Computer Skills, Personal Finances 21-22
National Career Readiness Certificate Silver Level Certificate ID: WTQPHVG04HM9
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
Holden's Veteran Benefits LLC
10.2022 - 06.2023
Therapeutic Behavioral Services Coach # 194292574
CHARLEE Family Care Inc.
09.2022 - 04.2023
Community Support Specialist
Brown Bag Coalition
03.2021 - Current
Research Aide
UC Davis Animal Science, Cassandra Tucker, Ph.D.
06.2020 - 08.2020
Student Assistant III: Shift Leader
UC Davis Student Housing and Dining Services
01.2019 - 01.2021
Assistant Director of Recruiting
Associated Students of UC Davis (ASUCD)
01.2019 - 04.2019
Hospital Aide
Sutter Davis Hospital
09.2017 - 08.2019
Associate of Science - Nursing
Imperial Valley College
Certificate - Pharmacy Technician
San Diego Job Corps Center
Bachelor of Science - Psychology, History Minor
University of California, Davis
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