ANDREW AGPAOA
Las Vegas,NV
Summary
Quality-oriented professional with years of experience and a proven knowledge of customer loyalty, critical thinking, and adaptability skills. Aiming to leverage my skills to successfully fill the open position role at your company.
Overview
10
10
years of professional experience
Work History
Service Manager
Impact Sign And Graphics
01.2023 - Current
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
Flagger/Traffic Control
Statewide Traffic Safety & Signs
08.2019 - 01.2022
- Working with construction team to establish safe movement of traffic around construction zone, in accordance with safety regulations
- Place signs, barricades, traffic cones, and other warning devices- duties will vary according to job assignment
- Directing traffic flow using Department of Transportation regulations
- Assist warehouse with inventory and organization
- Managed work zones using large signs and hand signals to direct traffic
Store Manager
Sprint by Impact Wireless
09.2018 - 04.2019
- Provide new Retail Wireless Consultants consistent, top-notch sales training using the 5 Step Sales Process
- Mentoring and training team members to sales success through observation, coaching, and counseling
- Provide strong leadership, motivational and analytical skills, leading a team by example and setting a high level of personal and professional conduct
- Handling daily operational needs regarding scheduling, inventory management, sales report analytics, audit compliance, etc
Service Manager
Firestone Complete Auto Care
12.2014 - 09.2018
- Demonstrate an energetic responsiveness to each customer via phone or in person
- Attention to each customer's needs: documenting and determining the best response and solution to a wide variety of situations
- Receiving and counting shipments, proper billing procedures, and inventory control
- Follow proper checkout procedures: explaining all warranties and options to the customer, thanking them for their visit, and conveying appreciation for their business
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Read and followed technical documentation to complete accurate repairs.
Education
High school diploma -
James Campbell High School
'Ewa Beach, HI01.2013
Skills
- Productivity monitoring
- Strategic business planning
- Staff management
- Problem-solving
- Outgoing and energetic
- Maintenance and repair
- Multitasking and organization
- Team collaboration and leadership
- Service quality management
- Reliable and responsible
- Workplace safety
- Positive attitude
Timeline
Service Manager
Impact Sign And Graphics
01.2023 - Current
Flagger/Traffic Control
Statewide Traffic Safety & Signs
08.2019 - 01.2022
Store Manager
Sprint by Impact Wireless
09.2018 - 04.2019
Service Manager
Firestone Complete Auto Care
12.2014 - 09.2018
High school diploma -
James Campbell High School
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