Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roberto Lovos

Garland,TX

Summary

Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.

Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.

Multi-talented service manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing several years of progressive experience.

Highly skilled Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments.

Overview

16
16
years of professional experience

Work History

Service Manager

Pep Boys
Dallas, TX
11.2019 - 03.2024
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Proposed or approved modifications to project plans.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.

Store Manager

AutoZone
Dallas, TX
04.2012 - 11.2019

Flooring Installer

Gomez Floor Covering
Dallas, TX
05.2008 - 04.2012

Education

High School Diploma -

Sachse High School
Sachse, TX
06-2008

Skills

  • Supply procurement
  • Productivity monitoring
  • Strategic business planning
  • After-sales support
  • KPI monitoring
  • Staff motivation
  • Bilingual English and Spanish
  • Shift scheduling
  • Coaching and mentorship
  • Cost estimates
  • Relationship building
  • Revenue generation
  • Multitasking and organization
  • Deadline driven
  • Project management
  • Inventory management
  • Service quality management
  • Problem-solving
  • Sales support
  • Office administration
  • Goal oriented
  • Employee supervision
  • Employee relations
  • New employee hiring
  • Team leadership
  • Outgoing and energetic
  • Financial controls

Timeline

Service Manager

Pep Boys
11.2019 - 03.2024

Store Manager

AutoZone
04.2012 - 11.2019

Flooring Installer

Gomez Floor Covering
05.2008 - 04.2012

High School Diploma -

Sachse High School
Roberto Lovos