Andrew Alvarado
West Covina,CA
Summary
Motivated and hardworking HVAC technician with hands-on experience through volunteer work and HVAC side jobs. Contributed to HVAC restoration efforts for homes affected by the Altadena fires, gaining real-world experience in installation, troubleshooting, and system maintenance under demanding conditions. Familiar with job site expectations, safety practices, and working efficiently in fast-paced environments. Brings strong customer service skills, clear communication, and a solid foundation in trade skills including tool use, diagnostics, and problem-solving. Eager to grow within the HVAC industry and deliver high-quality service to customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
McDonald's
La Puente, CA
09.2023 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Completion of HVAC - Heating, Ventilation, Air Conditioning, Electrical
Baldwin Park Trade School
Baldwin Park, CA05-2026
High School Diploma -
Edgewood High School
West Covina, CA06-2025
Skills
- Customer service
- Critical thinking
- Problem resolution
- Technical troubleshooting
- Electrical wiring
- Brazing and Soldering
- HVAC and refrigeration systems
- Experience with Package and split systems
Certification
- HVAC COURSE CERTIFICATION OF COMPLETION
- OSHA 10
- EPA 608 UNIVERSAL CERTIFICATION
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
McDonald's
09.2023 - Current
Completion of HVAC - Heating, Ventilation, Air Conditioning, Electrical
Baldwin Park Trade School
High School Diploma -
Edgewood High School