Andrew Alvord
Bossier City,LA
Summary
Health care professional with extensive experience in patient access roles, ensuring efficient patient admissions and precise data management. Demonstrated ability to collaborate with multidisciplinary teams and adapt to fast-paced healthcare settings. Recognized for strong communication skills and meticulous attention to detail.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Christus Health
Shreveport, LA
02.2025 - Current
- Collaborated with healthcare providers to verify patients' insurance eligibility and benefits.
- Ensured compliance with HIPAA regulations to maintain confidentiality and sensitive patient information during all interactions.
- Processed and organized incoming documents to ensure accuracy and compliance with company standards.
- Handled the responsibility of leading a training program for new onboarding clerks. Guiding them on proper operational protocols while working at efficient speeds.
- Coordinated communication between departments, facilitating timely resolution of inquiries and requests.
Aircraft Maintenance Technician
United States Air Force, USAF
Barksdale A.F.B, LA
04.2021 - 04.2025
- Maintained accurate records of all maintenance tasks performed, ensuring compliance with U.S.A.F. regulations and guidelines.
- Held the responsibility of directly managing the squadron's tool accountability program.
- Diagnosed faults and developed resolution plans.
- Removed and replaced components, such as landing gear, engines, and flight control.
- Enhanced aircraft safety and readiness by performing thorough scheduled and unscheduled maintenance inspections, identifying potential discrepancies.
- Collaborated with colleagues in developing and refining maintenance procedures.
Cafe Server
Double Rainbow Cafe
Benicia, CA
06.2020 - 03.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Observed health code regulations and internal policies for cleaning and sanitizing.
Lead Busser
Zio Fraedo's
Vallejo, CA
10.2018 - 02.2020
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure, while addressing customer concerns swiftly to maintain the flow of service within the establishment.
- Developed excellent relationships with managers and team members to support team success, and a positive work environment.
Education
High School Diploma -
Benicia High School
Benicia, CA06.2019
Business Administration And Management
Bossier Parish Community College
Bossier City, LASkills
- Aircraft inspections
- Aircraft instrumentation calibration
- Aircraft systems knowledge
- Insurance verification
- HIPAA compliance
- Health information systems
- Medical billing knowledge
- Time management
- Customer service
- Teamwork and collaboration
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
Timeline
Patient Access Representative
Christus Health
02.2025 - Current
Aircraft Maintenance Technician
United States Air Force, USAF
04.2021 - 04.2025
Cafe Server
Double Rainbow Cafe
06.2020 - 03.2021
Lead Busser
Zio Fraedo's
10.2018 - 02.2020
High School Diploma -
Benicia High School
Business Administration And Management
Bossier Parish Community College