Andrew A. Smith
Wilmington,NC
Summary
Dynamic Personal Banker at First Bank with proven sales expertise and relationship management skills. Successfully trained new employees and provided tailored financial guidance, enhancing client satisfaction. Adept at cross-selling and upselling banking products, while leveraging digital tools to streamline client interactions. Committed to fostering strong client relationships and driving business growth.
Overview
3
3
years of professional experience
Work History
Personal Banker
First Bank
Wilmington, NC
06.2024 - Current
- Opened and maintained personal and business accounts, ensuring compliance with bank policies and regulations.
- Served as lead trainer for new employees in Wilmington area, providing hands-on training on bank processes and customer service standards.
- Provided comprehensive financial guidance to clients, identifying suitable products and services for banking needs.
- Assisted clients with online and mobile banking enrollment, troubleshooting issues and educating on digital banking tools.
- Originated and managed consumer lending products, including personal loans, auto loans, and credit card applications.
- Collaborated with commercial banking officers to support business clients and facilitate commercial lending relationships.
Marketing and Sales Intern/Technician
Black's Tire
Mooresville, NC
07.2023 - 03.2024
- Guided customers in selecting appropriate tires based on budget, driving habits, and vehicle specifications, enhancing consumer satisfaction.
- Recommended additional services such as alignments, tire balances, rotations, and oil changes using extensive product knowledge.
- Conducted inventory management tasks including stock checks, ordering merchandise, and ensuring timely replenishment.
- Recruited actively at university job fairs by promoting Black's Tire's strong reputation and numerous employment opportunities.
- Executed oil changes, tire balances, rotations, tire patches, and brake system checks with precision.
Marketing and Recruiting Intern
HireHeroesUSA
Charlotte, NC
05.2023 - 08.2023
- Spearheaded recruitment efforts to foster a mutually beneficial partnership between HireHeroesUSA and potential companies
- Worked heavily in Microsoft excel, tracking recruitment numbers, creating forecasts, and logging important client contact information
- Contacted HR representatives and recruiting managers through calls, emails, and LinkedIn Sales Navigator explaining the benefits of partnership with HireHeroesUSA
- Collaborated with marketing team to streamline recruitment efforts through social media and industry events
Education
Bachelor of Science - Business Administration; Major in Marketing and Sales
The University of North Carolina at Charlotte
Charlotte, NC05.2024
Skills
- Sales expertise
- Relationship management
- Relationship building
- Cross-selling and upselling
Timeline
Personal Banker
First Bank
06.2024 - Current
Marketing and Sales Intern/Technician
Black's Tire
07.2023 - 03.2024
Marketing and Recruiting Intern
HireHeroesUSA
05.2023 - 08.2023
Bachelor of Science - Business Administration; Major in Marketing and Sales
The University of North Carolina at Charlotte