Andrew Astesana
Penn Valley,California
Summary
Adept Service Specialist with a proven track record at Save Mart Supermarkets, showcasing exceptional customer service and communication skills. Expert in safety procedures, significantly enhanced customer satisfaction by swiftly resolving complaints and fostering empathetic client relationships. Trained new staff, ensuring adherence to company standards and promoting a positive shopping experience.
Overview
7
7
years of professional experience
Work History
Service Specialist
Save Mart Supermarkets - N. California Division
2023.06 - 2024.06
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
Service Specialist
Save Mart Supermarkets - N. California Division
2017.07 - 2021.08
Education
High School Diploma -
Nevada Union High School
Grass Valley, CA06.2017
Skills
- Mathematics
- Good communication skills
- Safety procedures and regulations
- Customer Service
Timeline
Service Specialist
Save Mart Supermarkets - N. California Division
2023.06 - 2024.06
Service Specialist
Save Mart Supermarkets - N. California Division
2017.07 - 2021.08
High School Diploma -
Nevada Union High School
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