Andrew Awantang
Baltimore,MD
Summary
Friendly Help Desk Technician quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Health and Safety Coordinator
Baltimore City Public School
Baltimore, MD
03.2021 - Current
- Documented effective and replicable methods for extracting data and organizing data sources.
- Utilized data visualization tools to effectively communicate Covid cases.
- Upheld security and confidentiality of documents and data within area of responsibility.
Account Manager
United Systems Inc
Lanham, Maryland
09.2020 - 03.2021
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Conducting second round interviews and training new hires
Student Technician
Seton Hill University Solution Center
Greensburg, PA
01.2020 - 03.2020
- Provided first contact resolution for account administration, computers, mobile devices, password reset, applications, and printers
- Wiped computer hard drives to remove any sensitive data prior to use by newly hired employees.
- Configured hardware, devices and software to set up work stations for employees.
Social Media Intern
PODEX Associates
Lagos, Nigeria
05.2019 - 06.2019
- Created engaging content to catch attention of potential customers.
- Created marketing content using Adobe Photoshop and Microsoft Office
Internship Student
American Embassy
Cairo
06.2016 - 02.2017
- Consoler's Section and Regional Security
- Provided support to the Government Visa Supervisors
- Operated a variety of computer systems in the preparation, and processing of visas, passports and related documents
- Data Entry and retrieval of sensitive information
- Conducted biometric scans for employee access cards and security clearance levels
- Created new, updated current, and disposed of past employee access cards and credentials
- Conducted facility inspections
Education
Bachelor of Science - Computer Science, French
Seton Hill University
Greensburg, PA 05.2015 - 05.2020
High School Diploma -
Oak Hill Academy- Mouth of Wilson
Mouth Of Wilson, VA 08.2012 - 05.2015
Skills
Data Entry
undefinedAccomplishments
- (IBM) Coursera: Introduction to Data Analytics coursera
- (IBM) Coursera: Python for Data Science, AI & Development coursera
- (IBM) Coursera: Excel Basics for Data Analysis coursera
- American Red Cross: Lifeguarding with CPR/AED for Professional Rescuers and First Aid
Timeline
Health and Safety Coordinator
Baltimore City Public School
03.2021 - Current
Account Manager
United Systems Inc
09.2020 - 03.2021
Student Technician
Seton Hill University Solution Center
01.2020 - 03.2020
Social Media Intern
PODEX Associates
05.2019 - 06.2019
Internship Student
American Embassy
06.2016 - 02.2017
Bachelor of Science - Computer Science, French
Seton Hill University
05.2015 - 05.2020
High School Diploma -
Oak Hill Academy- Mouth of Wilson
08.2012 - 05.2015
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