Andrew Basinas
Manchester
Summary
Focused customer service, computer hardware, software, and network systems administrator bringing more than five years combined diversified networking and computer experience and education. Excels at identifying and solving technical issues with proven customer satisfaction. Ranked way above average in the 74th percentile of AFQT.
Overview
8
8
years of professional experience
1
1
Certification
Work History
In-Home PC Technician
Best Buy
08.2017 - 04.2024
- Exceeded product sales requirements by more than 500%
- Achieved high class rankings for customer survey results
- Placed in the top 3 for support plan sales in all of New England
- Setup, installed, and tested PC and Mac computers
- Conducted virus removals and system cleanups
- Performed system hardware and software diagnostics and repairs
- Installed and configured home routers, home mesh networks, and cable modems
- Installed, setup, and tested an extensive range of IoT products
Computer Support Specialist
Cafua Management
Methuen, MA
11.2019 - 06.2020
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Streamlined company operations by implementing effective IT support protocols and procedures.
- Reduced downtime for users with efficient troubleshooting, problem diagnosis, and resolution of hardware and software issues.
- Enhanced system performance by conducting regular maintenance, updates, and optimization of computer systems.
Technician - Contract
SmartSource
05.2016 - 07.2017
- Tested software and system dependability
- Installed network cabling using company topology
- Configured Windows and set up remote access
Education
Associate of Science - Computer Networking
Nashua Community College
Nashua, NH2017
Certificate - Cybersecurity
Nashua Community College
Nashua, NH2017
Secure Information Systems Mentoring and Training - Cybersecurity
Dartmouth College
Hanover, NH2016
Skills
- Building computers
- Installing drivers
- Cisco networking and security
- Performing system maintenance
- Installing and configuring Windows Server
- Active Directory Administration
- Command line
- Cybersecurity
- Workplace diplomacy
- Performance Optimization
- Desktop Technical Support
- Customer Service
Certification
- Received a Certification of Completion for CompTIA A+ course Part 1 and Part 2
additional work experience
- Restored Windows to previous configurations
- Used techniques to install drivers on systems where certain hardware was not able to be identified
Timeline
Computer Support Specialist
Cafua Management
11.2019 - 06.2020
In-Home PC Technician
Best Buy
08.2017 - 04.2024
Technician - Contract
SmartSource
05.2016 - 07.2017
Associate of Science - Computer Networking
Nashua Community College
Certificate - Cybersecurity
Nashua Community College
Secure Information Systems Mentoring and Training - Cybersecurity
Dartmouth College