
Adept at managing defense travel systems and demonstrating exceptional customer service, I excelled as the Defense Travel Department Head at the US Navy. My expertise ensured 0 discrepancies across 2000+ days of travel, earning achievement medals for my proficiency. Skilled in operational planning and motivational leadership, I thrive in high-stakes environments, consistently delivering outstanding results.
•Responsible for overseeing over 200 reservist and active duty military personnel’s government travel cards and defense travel accounts with 0 discrepancies.
•N3 DTS department clerk. As the Approving official for NRC AVOCA N3 department, I have managed the proper routing and completion of well over 2000 days of travel for service members going on orders resulting in 0 discrepancies insuring all members travel card are paid on time in an efficient manner.
•Subject matter expert. Having been involved in over 2000 days of travel I am a subject matter expert when it comes to processing authorizations and vouchers and I have a keen eye for seeing discrepancies. All mistakes are taken care of and I ensure that members know what to look for so that the same mistake does not happen again.
•Successfully managed all spreadsheets and ensured all reports are correct and maintained. Received accolades for being proficient at my job receiving achievement medals for outstanding performance in my duties as DTS clerk and citi manager.
•Citi manager/DTS expert. Having worked for 2 years as the DTS clerk at my command I am fully confident in my abilities in both DTS and Citi manager. I have been called upon to troubleshoot and resolve any and all issues related to DTS and Citi manager and I am a subject matter expert in this department.
• Proficient in customer service. Having been responsible for over 200 personnel’s travel it requires me to be flexible and available at all hours of the day week in and week out. Customer service is something that I have worked hard at and I handle all issues and ensure all discrepancies are handled in a timely and professional manner.
• Patient teacher. As the DTS clerk at my command it was my responsibility to ensure all members knew how to successfully submit authorizations and vouchers. I have conducted over 100 hours of training for all members at my command as I have a background as an instructor in my previous capacity in the navy.
Defense travel system
citi bank manager
Navy order writing specialist