Salesforce
Andrew Bernardo
Project Manager
Wesley Chapel,FL
Summary
Operations and Project Management leader with experience across construction, contracting, and SaaS environments. Proven track record of leading end-to-end project execution, managing vendors and stakeholders, mitigating risk, and driving operational efficiency. Combines hands-on field leadership with strong technical and analytical skills to deliver projects on time, on budget, and in compliance.
Overview
7
7
years of professional experience
6
6
Certifications
Work History
Owner / Founder
Innovative Ops LLC
11.2023 - Current
- Founded and lead a project management firm providing outsourced construction and contracting oversight for residential, commercial, and specialty trade projects.
- Direct full project lifecycles including pre-construction planning, budgeting, scheduling, permitting coordination, subcontractor management, and quality control.
- Serve as primary point of accountability between owners, contractors, municipalities, and vendors to ensure compliance, schedule adherence, and budget control.
- Resolve field issues in real time, mitigate risk, and maintain continuity across multiple active jobsites.
- Manage business operations including client acquisition, contract negotiation, vendor relationships, cost tracking, and process optimization.
Operations Manager
Pool Renovators LLC
02.2023 - Current
- Manage multiple residential and commercial renovation projects while maintaining schedules, budgets, and quality standards.
- Oversee estimating, invoicing, vendor coordination, permitting, and inspections.
- Serve as primary client contact from sales through completion, ensuring consistent communication and satisfaction.
Technical Software Support Specialist
Billtrust
08.2021 - 02.2023
- Provided advanced technical support for SaaS clients, resolving complex system and application issues.
- Used Salesforce for case management, SQL for data analysis and issue investigation, and Python for automation and troubleshooting.
- Partnered with Product, DevOps, and Account Management teams to resolve recurring issues and improve platform performance.
- Developed documentation and SOPs that increased efficiency and improved onboarding.
Advanced Issue Resolution
Vivint
05.2019 - 07.2021
- Handled escalated customer issues and served as a supervisory escalation resource.
- Progressed through multiple roles including Advanced Troubleshooting, Revenue Specialist, and Customer Solutions.
Education
Bachelor of Science - Computer Science And Programming
Pasco Hernando State College
01.2026
Skills
Operations Leadership
Project & Program Management
Construction Oversight
Budgeting & Cost Control
Scheduling & Permitting
Vendor & Subcontractor Management
Risk Mitigation
Process Improvement
Client & Stakeholder Communication
Technical Operations
Systems Analysis
Data-Driven Decision Making
Organization and Time Management
Problem-solving skills
Scenario Planning
Technical issues analysis
Training and Development
Software
SQL
Python
Agile
Trello
Jira
Certification
Certified Associate in Project Management CAPM
Timeline
Owner / Founder
Innovative Ops LLC
11.2023 - Current
Operations Manager
Pool Renovators LLC
02.2023 - Current
Certified Associate in Project Management CAPM
12-2022
Google Project Management: Professional Certificate
05-2022
Agile Project Management
05-2022
Technical Software Support Specialist
Billtrust
08.2021 - 02.2023
IBM Cybersecurity Analyst Specialization
07-2021
Google IT Automation with Python
05-2021
Google IT Support Professional Certificate
08-2020
Advanced Issue Resolution
Vivint
05.2019 - 07.2021
Bachelor of Science - Computer Science And Programming
Pasco Hernando State College