Tiffany Smith
Albion
Summary
Customer Service employee with strong written and oral communication skills. Trained and experienced in resolving customer complaints and promoting conflict resolution. I am Motivated, Responsible, Detail Oriented, and Reliable.
Overview
18
18
years of professional experience
Work History
Owner / Founder
Coastal Wood Creations, LLC
03.2020 - Current
- Founded and operated a custom woodworking business specializing in epoxy river tables and handcrafted charcuterie boards.
- Designed, fabricated, and finished high-quality custom furniture pieces, managing projects from concept through final delivery.
- Selected, milled, and prepared hardwood materials; performed precision cutting, sanding, finishing, and epoxy resin pours.
- Managed all business operations including pricing, budgeting, purchasing materials, and order fulfillment.
- Collaborated directly with clients to translate design ideas into functional, visually striking custom products.
- Maintained strict quality standards and attention to detail to ensure durability, safety, and customer satisfaction.
- Marketed products through social media, word-of-mouth, and custom commissions, driving repeat business and referrals.
- Ensured a safe, organized workshop environment and proper use of tools and equipment.
Customer Service Representative
SeaSide Silk Screening
07.2018 - 03.2020
- Answer customer inquiries about products, available services, billing questions, set up appointments, resolve complaints.
- Help Customers place orders by assisting with choosing the best options for their event or store.
- Enter a high volume of sales orders quickly and efficiently.
- Follow through with sales orders to ensure orders get closed and payment is received. Also, follow through to make sure rush orders are completed on time and customer is satisfied.
Realtor
SellState Select
10.2017 - 06.2018
Design Director
A-B Emblem
03.2008 - 09.2017
- Manage all graphic design teams both domestic and abroad.
- Oversee all projects to meet inflexible deadlines while ensuring customer satisfaction.
- Design Administrator
- Leader of all design teams.
- Responsible for creating and modernizing all training programs to keep up with changing technologies and customer demands.
- Oriented new employees and assessed their abilities to assign them to specific projects.
Skills
- Proficient in Microsoft Office Products to include Word, Excel, Outlook, etc
- Vast Knowledge of multiple Adobe Suite Imaging products such as Photoshop & Illustrator, etc
- Vast knowledge of CorelDraw and Wilcom Embroidery Studio
- Able to work under pressure with strict deadlines both individually and with a team
- Extensive leadership and Management experience
Timeline
Owner / Founder
Coastal Wood Creations, LLC
03.2020 - Current
Customer Service Representative
SeaSide Silk Screening
07.2018 - 03.2020
Realtor
SellState Select
10.2017 - 06.2018
Design Director
A-B Emblem
03.2008 - 09.2017