Andrew Berry
Kindred Healthcare
Palm Bay,FL
15
years of professional experience
With a strong foundation in communication and organization skills, I bring over 10 years of valuable experience in customer service. Exceeding customer satisfaction is my forte, as I consistently strive to go beyond expectations. Recognized for my amiable personality, I am dedicated to achieving goals and delivering exceptional results.
Work History
Lead IT Support Technician
8 Years 5 Months- Directed project initiatives to design, develop, and implement comprehensive reports with standardized toolsets.
- Applied in-depth technical knowledge to develop comprehensive testing methodologies for various programming languages, databases, and operating systems to enhance system reliability.
- Directed document collection and analysis processes to verify system solutions. Facilitated communication among teams to promote project alignment. Oversaw testing of system solutions to validate performance and reliability.
- Oversaw the integration of systems for hospital staff, providing comprehensive support and training to ensure effective utilization.
- Engaged in ongoing education and awareness of industry standards and best practices to support team development and project success.
Prep Cook/ Line Cook
3 Years 10 Months- Executed preparation of food items according to directions while maintaining sanitation and timeliness.
- I needed to follow recipes with presentation specifications, operate standard kitchen equipment safely, efficiently, organize the kitchen, and restock items as needed throughout the shift
- Maintained compliance with sanitation and food production codes.
Forklift Operator/Warehouse
4 Years 3 Months- Responsible for assembly line flow and materials assisted in constructing inner components the inner components for Ford F-150 trucks
- Maintained assembly line flow by retrieving pallets of materials during shortages.
- Operated forklifts to transport materials safely within warehouse environment.
- Conducted routine safety inspections on equipment, adhering to industry regulations.
- Maintained accurate inventory records using warehouse management system.
Patient Coordinator
1 Year 9 Months- My duties as a patient coordinator meant I built the schedule to accommodate times of treatments being rendered
- I would ensure that the members' insurances were verified and full verification of benefits were completed before being seen by doctor/staff
- Communicated with insurance companies to verify patient eligibility and ensure correct coverage for procedure dates
- Facilitated communication between staff and doctors, informing patients about their treatments and post-operative care.
- Educated patients on dental treatments and addressed any questions or concerns they had
- Communicated with team via calls and emails to maintain an accurate schedule
- Trained new hires in compliance with HIPAA and OSHA standards.
- At the end of shift I balanced out the cash box to ensure that the money taken in and out was correct
- I also ensured that the Daily Reconciliation sheet was accurate at all times and faxed all required documents to Home Office.
Navy Corpsman
3 Years- Facilitated vaccination rounds alongside corpsman to uphold facility's commitment to vaccination standards.
- Assisted senior corpsman in delivering dental and physical therapy services, ensuring patient care standards were met.
- Oversaw medication administration to patients during treatment phases. Mentored new corpsmen in blood draws and venipuncture techniques to uphold procedural standards.
- Developed proficiency in a wide range of medical tasks, from dental care to physical therapy, through extensive training under experienced corpsmen.
Education
Some College - Biology
Technical Certification - Multi Media/Interactive Media
High school diploma - Core 40
Skills
Technical Support
Service Desk
Network Monitoring
Remote Support
Application support
System Administration
Network administration
Computer networking
VPN
Active Directory
Ticket management
Software Installation
Software Updates
Problem-solving
Military Service
United States Navy, E-6
Personal Information
- Willing To Relocate: Anywhere
- Title: Lead IT Support Technician
Timeline
Lead IT Support Technician
Kindred Healthcare
04.2018 - CurrentRead More
Patient Coordinator
Immediadent
04.2016 - 01.2018Read More
Prep Cook/ Line Cook
Horseshoe Casino
06.2014 - 04.2018Read More
Forklift Operator/Warehouse
beech mold and tool
01.2014 - 04.2018Read More
Navy Corpsman
Navy
01.2012 - 01.2015Read More
New Albany Senior High School
High school diploma from Core 40
Read More
Charles Allen Prosser School Of Technology
Technical Certification from Multi Media/Interactive Media
Read More
Ivy Tech Community College
Some College from Biology
Read More