Andrew Besser
Howard Beach,New York
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Operations Manager
DHL Express
2024.05 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Operations Supervisor
DHL Express
2018.07 - 2024.05
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed internal operational standards and productivity targets.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Analyzed department metrics and performance and reported findings to management.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Motivated and trained employees to maximize team productivity.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Supervisor /Driver/Guard
Malca Amit Armored
2015.02 - 2018.06
- Dispatched armored vehicles and messengers to complete deliveries and pick ups of high value precious metals and stones.
- Drove an armored vehicle, making timely pick ups and deliveries of gold and high end jewelry.
- Worked private armed security at events.
- Couriered high end jewelry to jewelers and customers throughout the globe.
Education
Completed 2 Years - Business Administration
Baruch College of The City University of New York
New York, NYSkills
- Performance Management
- Motivational Leadership
- Office Management
- Schedule Management
- Root Cause Analysis
- Operations Management
- Decision-Making
- Team Leadership
- Safety oversight
- Task Delegation
- Staff Supervision
- Project Management
Timeline
Operations Manager
DHL Express
2024.05 - Current
Operations Supervisor
DHL Express
2018.07 - 2024.05
Supervisor /Driver/Guard
Malca Amit Armored
2015.02 - 2018.06
Completed 2 Years - Business Administration
Baruch College of The City University of New York
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