Andrew Bleckley
Kilgore,TX
Summary
Business owner with problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hardworking and reliable with strong ability in customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner
ABB CONSTRUCTION
Kilgore , TX
08.2012 - Current
- Managed daily operations of business, including hiring and training staff.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Provided direction and guidance to employees.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Formed and sustained strategic relationships with clients.
Supervisor/Sales Associate
FasLine Services
Kilgore , TX
09.2019 - 05.2021
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Responded to customer questions regarding products, prices and availability.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
Water Well Driller
FasLine Services
Kilgore , TX
10.2009 - 01.2012
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Project Superintendent
Gage Construction
Temple , TX
11.2007 - 01.2009
- Managed subcontractors, ensuring that all work was completed according to project specifications and standards.
- Supervised day-to-day operations of construction sites, including scheduling of workers, materials delivery, and equipment usage.
- Inspected worksites on a regular basis to ensure safety regulations were followed and quality control standards were met.
- Maintained records of construction progress and reported any discrepancies or delays immediately to the Project Manager.
- Ensured compliance with local building codes as well as company policies throughout the duration of the project.
- Conducted pre-job site visits to evaluate potential risks and hazards associated with each job assignment.
- Assisted in resolving conflicts between subcontractors regarding cost overruns or missed deadlines.
- Reviewed blueprints and drawings prior to commencement of work to ensure accuracy in material ordering and installation process.
- Ordered necessary supplies and materials required for successful completion of projects.
- Implemented strategies for minimizing waste while maximizing efficiency on the job site.
- Responded quickly and effectively to emergency situations such as weather delays or unexpected obstacles encountered during construction process.
- Kept work areas organized and clean according to industry standards.
- Obtained appropriate permits and paperwork from local authorities.
- Requested project bids from subcontractors and assessed quotes against budgets.
- Prepared and planned worksites to help jobs run smoothly.
- Delegated work to staff, setting priorities and goals.
- Cleaned or prepared construction sites to eliminate hazards.
- Monitored project progress to enforce adherence to deadlines and quality standards.
Education
Certified Heath And Nutrition Coach - Health And Wellness
ISSA
02-2024
Some College (No Degree) -
Kilgore College
Kilgore, TXSkills
- Administrative Oversight
- Labor Relations
- Operations Management
- Hiring and staffing
- Project estimating
- Business Administration
- Quality Management Systems
- Bidding processes
- Negotiation
- Customer Relations
- Project Management
Certification
Certified Health and Nutrition coach
Timeline
Supervisor/Sales Associate
FasLine Services
09.2019 - 05.2021
Owner
ABB CONSTRUCTION
08.2012 - Current
Water Well Driller
FasLine Services
10.2009 - 01.2012
Project Superintendent
Gage Construction
11.2007 - 01.2009
Certified Heath And Nutrition Coach - Health And Wellness
ISSA
Some College (No Degree) -
Kilgore College
Certified Health and Nutrition coach
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