Milnecia Farris
Summary
Dynamic Branch Manager with 17 years of experience in financial services, proficient in cash handling, employee coaching, and training. Demonstrates exceptional time management and conflict resolution skills while consistently motivating teams to exceed customer service and sales objectives. Proven track record in managing operations, promoting branch products, and ensuring compliance with banking regulations. Committed to enhancing branch performance through innovative strategies that maximize sales opportunities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Collector
Stellantis Financial Service
Atlanta
08.2025 - Current
- Reviewed and managed accounts, ensuring accuracy and timely resolution of discrepancies
- Communicated with customers/vendors to verify details and resolve payment and invoice-related issues
- Maintained accurate records and supported accounts payable processes, including reconciliation efforts
- Worked in a high-volume, deadline-driven environment while ensuring compliance with company policies
Branch Manager
World Finance Corporation
Carrollton, GA
03.2017 - 08.2025
- Designed sales and service strategies to improve revenue, retention, loyalty, and customer satisfaction.
- Managed and inspired team members to perform to their full potential, driving branch profitability.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Make sure all documents are within the state guidelines, in preparation for internal and state audits.
- Monitored financial performance of the branch on a monthly basis.
- Performed regular audits of financial records in order to ensure accuracy.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Loan Officer
Sterling Finance Company
Carrollton, Ga
10.2008 - 03.2017
- Provided customer service support throughout the entire process from application through closing.
- Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Conducted risk analysis to identify potential losses associated with certain loans.
- Executed the loan origination process and ordered credit reports, appraisals, and preliminary title reports.
- Collected past-due loans, keeping credit and collateral exceptions within policy ranges.
- Verified accuracy of loan documents prior to approval.
Skills
- Customer relationship management
- Financial Resource Management
- Account retention
- Financial services
- Customer relationship building
- Financial reporting
- Cash management
- Sales and marketing aptitude
- Lending
- Property maintenance
- Market research
- Team building
Certification
- Notary Public
- Georgia Department of Insurance Resident Credit Agent: License # 2868539
References
References available upon request.
Timeline
Collector
Stellantis Financial Service
08.2025 - Current
Branch Manager
World Finance Corporation
03.2017 - 08.2025
Loan Officer
Sterling Finance Company
10.2008 - 03.2017