Elizabeth Diaz
Mission,TX
Summary
Dedicated and bilingual professional with a proven track record of success in diverse roles, including Collector, Sales Manager, Nurse Assistant, Cashier, and Clerk. Adept at delivering exceptional customer service, managing teams, and providing compassionate care to patients. Possesses excellent communication skills in both English and Spanish, combined with a strong work ethic and adaptability. I have been able to accomplish getting my Associate in EC-6 education, CNA certification, and Physical Therapy Tech diploma. I am currently enrolled in UTRGV pursuing my bachelor’s in special education. I consider myself a fast learner and committed to continuous, self-directed learning. Experienced Clerk with typing and data entry abilities and results-driven nature.
Overview
10
10
years of professional experience
Work History
Collector
Tru Fit
10.2019 - Current
- Helped analyzed delinquent accounts bring them up to date
- Managed taking calls and making outgoing calls to members to help get their delinquent account up to date or find a solution to any club issues that I could assist with
- As well while doing that I still had to achieve to maintain my call volume up as well meet collection goals both personal and company goals.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Maintained high volume of calls and met demands of busy and productive group.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Evaluated, researched and resolved discrepancies.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
Territory manager
Vivint
10.2018 - 10.2019
- As the territory manager in the area of Edinburg I was in charge of going to new homes and talk to new homeowners of the importance about an alarm system and why it is important to get it installed fast
- I would show the new homeowners what we had to offer and help them make a package that would both help protect their home and family
- As part of my job I would also help train the new managers and reps of the area
- I helped my customers with any issues or technical issues they may have
- I would organize and created a lead list for the rest of the reps and organize it so they wouldn’t do a lot of driving.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Trained and mentored sales representatives in sales techniques and strategies.
Collector
Tru Fit
10.2018 - 11.2018
- Helped analyzed delinquent accounts bring them up to date
- Managed taking calls and making outgoing calls to members to help get their delinquent account up to date or find a solution to any club issues that I could assist with
- As well while doing that I still had to achieve to maintain my call volume up as well meet collection goals both personal and company goals.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Relocation Manager
Safe Haven ADT
09.2017 - 10.2018
- As a relocation manager I provided a valuable service to the homeowners interested in establishing protection to their home
- I would drive around the RGV and meet the new homeowners
- My job was to show them what they qualify for as being part of the new homeowner program, helped them establish the protection they needed, and wanted for their home and family.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
Clerk
Staff Force
06.2017 - 09.2017
- As part of my job here in staff force, I would file applications and C.O.E applications as well as audit them to make sure they had the right writing and information that is needed
- I would help here in the office answering phone calls and giving potential candidate work information or taking their information down
- In addition, if candidates needed help doing their application, I would assist them finishing them
- While being here I learned how to do e-verify and post applications to staff suite system
- A system the company uses to keep track of the employee's information.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
CNA
Doctor's Hospital At Renaissance
02.2016 - 11.2016
- As a CNA I worked under a nurse’s supervision to care and create a safe environment for the patients
- I would help transfer patients as needed from one place to another
- I would check the patient’s vital signs as well as input and outputs
- I would assist the nurse in task such as helping patients to walk or give the patients what they needed.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
Sales Associate
Stripes
06.2015 - 12.2015
- My job as a sales associate was to keep the store organized and clean, help guests with any assistance, and handle money.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Shift Manger
McDonald's
08.2013 - 06.2015
- My responsibilities as a shift manager was to assure that all the golden standards were met
- The golden standards were based on quality of the food, service, and cleanliness of the restaurant
- As a shift manager you also had to manage goals each day, manage cash, and a team of employees of about ten crew members
- I started running floor as a shift manager about four months into working with the company.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Supervised ongoing daily production phases.
- Scheduled staff to establish adequate coverage during peak business hours.
Education
CNA Certification And Physical Therapy Technician McAllen -
New Star School
McAllen, TX2015
Associates - Early Childhood Education
South Texas College
McAllen, Texas2014
Skills
- Cash Handling
- Leadership
- Management
- Multi-tasker
- Bilingual
- Clean and organized
- Punctual
- Basic computer skills
- Persuasion Techniques
- Recovery Techniques
- Time Management
- Quality Assurance Controls
- Responding to Emergencies
- Microsoft Project
- Microsoft SharePoint
- Sales Expertise
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Handling Payments
- Customer Satisfaction
- Coordinate Events
- Sales Strategies
- Sales and Marketing
- Customer Relationship Management
- Train Employees
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Collector
Tru Fit
10.2019 - Current
Territory manager
Vivint
10.2018 - 10.2019
Collector
Tru Fit
10.2018 - 11.2018
Relocation Manager
Safe Haven ADT
09.2017 - 10.2018
Clerk
Staff Force
06.2017 - 09.2017
CNA
Doctor's Hospital At Renaissance
02.2016 - 11.2016
Sales Associate
Stripes
06.2015 - 12.2015
Shift Manger
McDonald's
08.2013 - 06.2015
CNA Certification And Physical Therapy Technician McAllen -
New Star School
Associates - Early Childhood Education
South Texas College
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