Andrew Bowman
Summary
Accomplished Journey Field Technician with a proven track record at Sunbelt Rentals, enhancing equipment reliability and client satisfaction through expert diagnostics and repairs. Skilled in heavy equipment repair (hard skill) and professional communication (soft skill), consistently delivering top-quality service and fostering strong client relationships. Achieved a significant increase in equipment lifespan through preventative maintenance.
Overview
27
27
years of professional experience
Work History
Journey Field Technician
Sunbelt Rentals
12.2005 - Current
- Communicated with supervisor to report progress and discuss issues with equipment and customers.
- Collaborated with other field technicians to resolve complex technical issues.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Performed preventative maintenance tasks on schedule basis which resulted in increased lifespan of equipment.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Communicated with customers to provide updates, gather information and resolve issues.
- Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
- Maintained detailed inventory records for parts used during repairs, aiding efficient supply chain management.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Worked with diverse types of weather and ground conditions.
Journeyman Field Mechanic
United Rentals
04.1997 - 12.2005
- Improved equipment reliability by conducting thorough diagnostic tests and performing necessary repairs on various machinery.
- Analyzed malfunctioning equipment and determined type of repairs required.
- Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
- Identified potential hazards during routine inspections, preventing accidents or injuries before they occurred.
- Responded rapidly to emergency repair requests, minimizing operational disruptions and maintaining a high level of client satisfaction.
Education
No Degree - Certificate of Automotive And Diesel Technology
Universal Technical Institute of Illinois
Glendale Heights, IL01.1998
Skills
- Field Operations
- Professional Communication
- Equipment Installation
- Technical Support
- Interpersonal and written communication
- Diagnostic Testing
- Project Management
- Manufacturer relations
- Customer Relations
- Fleet maintenance
- Heavy Equipment Repair
- Welding skills
Accomplishments
- Collaborated with a team of three in the development of starting a new central service division in the Chicagoland area.
- Supervised and dispatched a team of 16 field technicians
- Assisted in the training of office staff to run central service.
Timeline
Journey Field Technician
Sunbelt Rentals
12.2005 - Current
Journeyman Field Mechanic
United Rentals
04.1997 - 12.2005
No Degree - Certificate of Automotive And Diesel Technology
Universal Technical Institute of Illinois