Andrew Brady
Pasadena,MD
Summary
Dynamic leader with expertise in customer service and team collaboration. Recognized for implementing effective training programs and improving operational processes, ready to contribute to enhanced service delivery and compliance in a managerial role.
Overview
9
9
years of professional experience
Work History
Manager in Charge
Jiffy Lube
Millersville, MD
10.2024 - Current
- Supervised daily operations to ensure efficient service delivery and adherence to safety protocols.
- Trained and mentored team members on customer service best practices and technical procedures.
- Managed inventory levels, ensuring timely stock replenishment and reducing waste.
- Implemented process improvements that enhanced service speed and customer satisfaction ratings.
- Oversaw maintenance of equipment, ensuring compliance with safety standards and operational readiness.
Cable Installation Technician
Baltimore Gas & Electric
Baltimore, MD
07.2019 - 09.2024
- Installed and maintained cable infrastructure for residential and commercial clients.
- Conducted regular inspections to ensure compliance with safety standards.
- Collaborated with team members to troubleshoot and resolve service disruptions efficiently.
- Documented installation processes and completed work orders accurately.
- Implemented new tools and technologies to streamline installation workflows effectively.
Warehouse Operator
American Cedar & Millwork
Millersville, MD
07.2017 - 06.2019
- Operated forklifts and pallet jacks to efficiently move materials throughout warehouse.
- Monitored inventory levels, ensuring accurate stock counts and timely replenishment.
- Implemented safety protocols, resulting in improved workplace safety compliance.
- Coordinated shipping and receiving processes, enhancing order fulfillment efficiency.
Education
Associate of Science - Business Administration
Anne Arundel Community College
Arnold, MD08-2017
Skills
- Customer relations
- Staff development
- Compliance monitoring
- Motivation techniques
- Data-driven decision making
- Operations planning
- Data analytics
- Troubleshooting and problem resolution
- Material processing
- Teamwork
- Multitasking
- Reliability
- Excellent communication
- Team collaboration
Timeline
Manager in Charge
Jiffy Lube
10.2024 - Current
Cable Installation Technician
Baltimore Gas & Electric
07.2019 - 09.2024
Warehouse Operator
American Cedar & Millwork
07.2017 - 06.2019
Associate of Science - Business Administration
Anne Arundel Community College