Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Bratcher

Linden,NJ

Summary

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

14
14
years of professional experience

Work History

Food Quality Assurance Technician

Wonder
Cranford, NJ
09.2021 - Current
  • Document calibration of thermometers (IR and digital) through focused attention to detail, ensuring the right temperatures are maintained
  • Provide copies of CCP spreadsheets through strong written communication skills, making certain that logs are completed and retrieved daily
  • Monitor and document refrigeration and freezer temperatures using excellent organizational skills, producing thorough documentation
  • Oversee receiving process for all produce through coordination and multitasking, confirming that products meet the required temperature
  • Practice professionalism by interacting with all staff and clients cordially, effectively building rapport and keeping company information confidential

Food Quality Assurance Associate

Blue Apron
Linden, NJ
06.2017 - 09.2021
  • Engaged with Quality team to initiate communication and attended monthly refresher trainings, staying up to date on best practices
  • Assisted specialist with the calling line by practicing accuracy and efficiency, demonstrating strong analytical skills
  • Recorded all audits in Quality Tool Suite and Safety Chain and provided superior operational support, taking notes on changes and notifying supervisor of issues

Retail Service Associate

Uniqlo
Elizabeth, NJ
04.2015 - 09.2017
  • Placed emphasis on customer attention through greeting and welcoming each one, maintaining a friendly and upbeat demeanor
  • Communicated with management concerning merchandise needs and issues using critical thinking abilities, ensuring customer needs were met
  • Contributed to store marketing initiatives in effort to increase visibility and revenue through brainstorming and promotions

Recovery Associate

Macy’s
Jersey City, NJ
09.2014 - 03.2015
  • Delivered courteous assistance to customers by helping with selection and location of products in store, making customer satisfaction the top priority
  • Managed the floor as a team in order to promote product visibility with visual merchandising skills, increasing sales and directing logistics
  • Gave high level of enthusiasm in helping each customer through actively listening and resolving conflicts, attaining a high level of engagement and an exceptional satisfaction rate

Product Sales Specialist

Floor & Decor
Tempe, AZ
06.2013 - 12.2013
  • Replenished shelves and organized stockroom as needed following all company guidelines, meeting store goals
  • Greeted customers and provided valuable insight into products by responding to questions and offering solutions, helping hundreds of customers daily find desired items

Service Sales Associate

IKEA
Elizabeth, NJ
10.2007 - 03.2013
  • Educated customers on products and services, pricing, and availability while adhering to store protocol, prioritizing effective client services
  • Implemented merchandising techniques to contribute to product presentation, helping deliver positive shopping experiences for every guest
  • Led organizational effort to assist with swift location and accountability of available stock, encouraging sales
  • Kept department in top shape through encouraging communication between staff and guests, promoting a collaborative work environment

Education

Associate of Science - Computer Science

Union County College

Skills

    Sales expertise

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Timeline

Food Quality Assurance Technician

Wonder
09.2021 - Current

Food Quality Assurance Associate

Blue Apron
06.2017 - 09.2021

Retail Service Associate

Uniqlo
04.2015 - 09.2017

Recovery Associate

Macy’s
09.2014 - 03.2015

Product Sales Specialist

Floor & Decor
06.2013 - 12.2013

Service Sales Associate

IKEA
10.2007 - 03.2013

Associate of Science - Computer Science

Union County College

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Andrew Bratcher