Andrew Bratcher
Linden,NJ
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
Food Quality Assurance Technician
Wonder
Cranford, NJ
09.2021 - Current
- Document calibration of thermometers (IR and digital) through focused attention to detail, ensuring the right temperatures are maintained
- Provide copies of CCP spreadsheets through strong written communication skills, making certain that logs are completed and retrieved daily
- Monitor and document refrigeration and freezer temperatures using excellent organizational skills, producing thorough documentation
- Oversee receiving process for all produce through coordination and multitasking, confirming that products meet the required temperature
- Practice professionalism by interacting with all staff and clients cordially, effectively building rapport and keeping company information confidential
Food Quality Assurance Associate
Blue Apron
Linden, NJ
06.2017 - 09.2021
- Engaged with Quality team to initiate communication and attended monthly refresher trainings, staying up to date on best practices
- Assisted specialist with the calling line by practicing accuracy and efficiency, demonstrating strong analytical skills
- Recorded all audits in Quality Tool Suite and Safety Chain and provided superior operational support, taking notes on changes and notifying supervisor of issues
Retail Service Associate
Uniqlo
Elizabeth, NJ
04.2015 - 09.2017
- Placed emphasis on customer attention through greeting and welcoming each one, maintaining a friendly and upbeat demeanor
- Communicated with management concerning merchandise needs and issues using critical thinking abilities, ensuring customer needs were met
- Contributed to store marketing initiatives in effort to increase visibility and revenue through brainstorming and promotions
Recovery Associate
Macy’s
Jersey City, NJ
09.2014 - 03.2015
- Delivered courteous assistance to customers by helping with selection and location of products in store, making customer satisfaction the top priority
- Managed the floor as a team in order to promote product visibility with visual merchandising skills, increasing sales and directing logistics
- Gave high level of enthusiasm in helping each customer through actively listening and resolving conflicts, attaining a high level of engagement and an exceptional satisfaction rate
Product Sales Specialist
Floor & Decor
Tempe, AZ
06.2013 - 12.2013
- Replenished shelves and organized stockroom as needed following all company guidelines, meeting store goals
- Greeted customers and provided valuable insight into products by responding to questions and offering solutions, helping hundreds of customers daily find desired items
Service Sales Associate
IKEA
Elizabeth, NJ
10.2007 - 03.2013
- Educated customers on products and services, pricing, and availability while adhering to store protocol, prioritizing effective client services
- Implemented merchandising techniques to contribute to product presentation, helping deliver positive shopping experiences for every guest
- Led organizational effort to assist with swift location and accountability of available stock, encouraging sales
- Kept department in top shape through encouraging communication between staff and guests, promoting a collaborative work environment
Education
Associate of Science - Computer Science
Union County College
Skills
Sales expertise
Report preparation
Complaint resolution
Stock management
Critical Thinking
Written Communication
Creative problem solving
Technical Support
Timeline
Food Quality Assurance Technician
Wonder
09.2021 - Current
Food Quality Assurance Associate
Blue Apron
06.2017 - 09.2021
Retail Service Associate
Uniqlo
04.2015 - 09.2017
Recovery Associate
Macy’s
09.2014 - 03.2015
Product Sales Specialist
Floor & Decor
06.2013 - 12.2013
Service Sales Associate
IKEA
10.2007 - 03.2013
Associate of Science - Computer Science
Union County College