12 years Sales support experience Excellent communication and organization skills. Highly proficient in Excel reporting Experience in writing Sales Orders/Contracts. Highly experienced in providing product support Proficient in resolving post sales issues.
Work History
Post Sales Support Representative
1 Year 8 Months
Ferguson Bath, Kitchen & Lighting Gallery | 03.2025 - Current
Build relationships with builders, contractors and homeowners
Ensure sales orders are accurate and are delivered in timely manner
Assist sales floor associates with any issues regarding their accounts
Answer calls from customers when needing answers about products
Teach the order operating system and Salesforce to new associates as needed
Retail Sales Associate
2 Years 1 Month
Savers | 02.2023 - 03.2025
Inspect and receive all merchandise into the store
Resolve all customer issues with products
Make sure registers run properly and check outs go smoothly
Day Care Coordinator
2 Years 1 Month
St. Johns School | 02.2023 - 03.2025
Schedule before and after school program for K-12th grade
Provide learning tools and assistance with school work
Ensure health and well-being of all students
Outside Sales Representative
1 Year 3 Months
Retail Technology Group | 05.2021 - 08.2022
Met 5 Million dollar sales budget
Communicating with restaurant franchise owners
Preparing Sales Contracts
Tracking and following up for Sales Contracts
Participating in Conventions and Representing effectively for future customers.
Addressing post sales issues and resolving upto satisfactory level of cutomers and preserving companies interests as well.
Inside Sales Representative
5 Years 10 Months
Ferguson Enterprises | 07.2015 - 05.2021
Assisting Customers and providing product information.
Managing OTS (Order to Sales) process to ensure success fulfillment of customer orders.
Ensure timely and accurate invoicing process.
Addresses all issues post sales and engage with Customers to resolve issues.
Represent Company during sales meet and Trade Shows.
Showcase the product to prospective customers.
Inside Sales Representative
7 Months
Memphis Redbirds | 02.2014 - 09.2014
Communicating with Clients and business
Organizing game days and networking events.
Successfully increased the ticket sales.
Explain products to prospective customers.
Assists in collection of accounts
Responds to customer complaints and resolve the issues
IT Support Specialist Level II Team Lead at HCL America (Under contract to Club Corp USA Inc.)IT Support Specialist Level II Team Lead at HCL America (Under contract to Club Corp USA Inc.)
Product Support Engineer Post-Sales, Installation Support, North America and Globally at HID GlobalProduct Support Engineer Post-Sales, Installation Support, North America and Globally at HID Global