Andrew Brilla
Rosedale,MD
Summary
IT professional with extensive experience in hardware setup and Microsoft 365 troubleshooting at MedicTek. Proven ability to resolve technical issues and deliver exceptional customer service. Skilled in managing Active Directory accounts and providing end-user support, leading to enhanced operational efficiency and user satisfaction. Strong problem-solving and project management skills, with a history of implementing technology solutions that improve system performance.
Overview
5
5
years of professional experience
Work History
IT Tech Assistant
MedicTek
Aberdeen, MD
08.2025 - Current
- Delivered technical support for desktops, laptops, and mobile devices, including imaging, setup, and deployment.
- Resolved hardware, software, and connectivity issues via a ticketing system, supporting end users with Active Directory account management, Microsoft 365 troubleshooting, and peripheral installations.
- Maintained IT equipment inventory and contributed to device refresh projects while ensuring excellent customer service.
Warehouse Product Flow
Best Buy
Nottingham, MD
05.2024 - 01.2026
- Retrieved and shipped products, restocked shelves, and took inventory to ensure accuracy.
- Assisted customers and collaborated with team members on the sales floor when needed.
BCP Intern
Baltimore County Police Department HQ
Towson, MD
01.2024 - 05.2024
- Analyzed various digital media including memory cards and flash drives in the forensic photo lab.
- Collected and organized digital evidence for police officers and detectives to aid investigations.
Sales Advisor
Best Buy
Nottingham, MD
06.2021 - 04.2024
- Sold diverse products on the sales floor, including TVs, mobile phones, and security systems.
Education
Bachelor of Science - Cyber Forensics
University of Baltimore
Baltimore, MD11.2025
Associate of Science - Digital Forensics
The Community College of Baltimore County
Baltimore, MD06.2023
High School Diploma -
Sollers Point High School
Dundalk, MD05.2021
Skills
- Hardware and device setup
- Microsoft 365 proficiency
- Time management
- Ticketing systems management
- Imaging and deployment
- Remote desktop support
- Printer and scanner installation
- Customer service and support
- Peripheral troubleshooting
- End-user assistance
Timeline
IT Tech Assistant
MedicTek
08.2025 - Current
Warehouse Product Flow
Best Buy
05.2024 - 01.2026
BCP Intern
Baltimore County Police Department HQ
01.2024 - 05.2024
Sales Advisor
Best Buy
06.2021 - 04.2024
Bachelor of Science - Cyber Forensics
University of Baltimore
Associate of Science - Digital Forensics
The Community College of Baltimore County
High School Diploma -
Sollers Point High School