Andrew Brown

Momentum as an MSP specific to the global voice and network space, we’ve created a comprehensive selection of products and services ranging from connectivity, collaboration and engagement solutions with a simple objective in mind: better, faster, and more efficient communication for businesses, employees, and customers.

• Tasked with developing the sales territory by creating and maintaining business partnerships with local telecom agents, VARS and MSP's. Actively generate new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships. Actively seek ways to promote and position the Momentum brand within territory through regional events.
• As part of sales process, our goal is to Teach, Tailor and Take Control of customer selling situations to better position Momentum.

• Maintain and build customer relationships to drive customer retention, working with internal teams to ensure our operational efficiencies and service levels meet and exceed customer expectations.
• Maintain accurate and quality sales records and prepare sales and activity reports as required.
• Provide accurate budget forecasting in respect to sales quota on a regular basis.
• Must be able to demonstrate ability to consistently maintain partner relationships.
• Must be a team player, able to handle ambiguity, anticipate and react to changes quickly in a fast paced environment.

Intrado, formerly West, develops innovative, cloud-based technology to make it easier, more effective and efficient to deliver connections that count in this increasingly complex world. Our global suite of UCaaS solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most.

- Responsible for 8 Account Managers across 4 states.

- Increased overall sales performance by developing and implementing strategic plans tailored to target markets to help maximize our success.

- Collaborated with upper management to implement continuous improvements and exceed team goals.

- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

• Generated new business opportunities by identifying and targeting high-potential accounts.
• Managed a portfolio of high-profile accounts, ensuring continued revenue growth year over year.
• Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
• Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.

• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.