ANDREW BROWN
Ludlow
Summary
Hard-working professional with 15 years of experience and a proven knowledge of conflict resolution, workflow planning, and procedure standardization. Aiming to leverage my skills to successfully fill any role at your company!
Overview
15
15
years of professional experience
Work History
Service Leader
Chipotle
05.2025 - Current
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Evaluated customer service staff performance and provided constructive feedback.
- Maximized performance by monitoring daily activities and mentoring team members.
Warehouse Associate
Amazon
10.2023 - 03.2025
- Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assisted the management team with receiving incoming shipments, compared contents against associated records and transmitted them to the proper department.
- Unloaded pallets and delivery trucks and organized products in the warehouse.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Demonstrated flexibility and adaptability to address fluctuating workload demands while maintaining a high level of productivity.
- Consistently lifted materials weighing as much as 50 pounds.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Operations Manager
First Watch
08.2020 - 08.2023
- Maintained a neat, organized, and safe working environment.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Organized and managed inventories.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Performed all duties in accordance with Food Handling Procedures.
- Oversaw daily administrative and operational tasks.
- Managed cost controls and expenditures.
- Acted as a direct liaison with clients.
- Count money and make bank deposits.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Assistant Manager
Panera Bread
05.2012 - 03.2020
- Count money and make bank deposits.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
- Maintain food and equipment inventories, and keep inventory records.
- Schedule staff hours and assign duties.
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
- Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
Cash Handler
Old Navy
10.2010 - 05.2012
- Answer customers' questions about merchandise and advise customers on merchandise selection.
- Itemize and total customer merchandise selection at the checkout counter, using the cash register, and accept cash or charge card for purchases.
- Pack customer purchases in bags or cartons.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Stamp, attach, or change price tags on merchandise, referring to the price list.
Education
Bachelor - Theater Arts Directing
Northern Kentucky University
Highland Heights, KY, United States05-2012
Skills
- Leadership Skills
- Advanced Computer System Skills
- Great Customer Service
- Fast Learner
- Ability to Work Under Pressure
Timeline
Service Leader
Chipotle
05.2025 - Current
Warehouse Associate
Amazon
10.2023 - 03.2025
Operations Manager
First Watch
08.2020 - 08.2023
Assistant Manager
Panera Bread
05.2012 - 03.2020
Cash Handler
Old Navy
10.2010 - 05.2012
Bachelor - Theater Arts Directing
Northern Kentucky University