Andrew Bueno
McDonald's
AUSTIN
1
Language
4
years of professional experience
Bilingual customer service professional with management experience in fast-paced environments. Expertise in team supervision, operational efficiency, and problem resolution. Committed to enhancing customer experiences through effective communication and organized staff management.
Work History
Customer Service / Department Manager
3 Years 3 Months- Delivered strong customer service in a fast-paced environment
- Resolved customer complaints, enhancing satisfaction and loyalty
- Supervised employees during shifts, ensuring smooth daily operations
- Coordinated shift scheduling and managed workflow to ensure optimal team performance
- Trained and mentored crew members to enhance skill development and team cohesion
- Facilitated team meetings to enhance communication and shift performance
- Ensured employees followed safety and operational procedures
Customer Service / Shift Manager
1 Year 4 Months- Delivered fast, courteous service during peak business hours, ensuring positive customer experiences
- Assisted customers with orders, questions, and concerns, fostering strong relationships and loyalty
- Provide fast, courteous service during peak business hours
- Processed cash transactions with accuracy and card transactions accurately
- Finalized transactions and balanced cash during daily shift closures
- Supported team operations, facilitating efficient daily service
Customer Service / Manager
2 Years- Managed high customer volume professionally, enhancing overall customer satisfaction
- Assisted customers in both English and Spanish
- Worked efficiently under pressure during busy rush periods
- Executed closing procedures post-shift, ensuring accurate financial reporting and compliance
- Counted cash and completed nightly financial reports to ensure accuracy.
- Maintained inventory and restocked supplies, facilitating smooth operations throughout shifts
- Followed company procedures and cleanliness standards
Education
High School Diploma
Skills
Customer Service
Management Experience
Team Management
Staff management
Staff Scheduling
Employee training
Problem Resolution
Customer Feedback Management
Multitasking in fast-paced environments
Workforce Optimization
Team collaboration
Multilingual Customer Interaction
Leadership
Adaptability to Change
Organized
Fast-paced environment
Supply Chain Coordination
Languages
Spanish
Full Professional
Timeline
Customer Service / Shift Manager
McDonald's
07.2025 - 11.2026Read More
Customer Service / Department Manager
McDonald's
05.2023 - CurrentRead More
Customer Service / Manager
Burger King
01.2023 - 01.2025Read More
McCallum High School 2024
High School Diploma
Read More