Andrew Burns

Strong part of data team responsible for server repair, hardware, and network issues. Responsible for installation and troubleshooting of copper and fiber cross connects. Involved in installation projects, building racks, stacking and cabling.

Execute all aspects of data center operations including 12-floor Computer Rooms of operation, maintenance, and repair of all mission-critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs. Support FNT design circuit architect for the 3 LA market customer circuit capacity and telecom and Network providers, specifically in Meet Me Room and POP room environments. Installation and deployment of cage, rack, and cable infrastructure, as well as power circuit installation and monitoring. Installation and management of all cable and network infrastructure supporting facility and customer connectivity.

• Led troubleshooting efforts for complex technical issues, ensuring timely resolution and customer satisfaction.
• Developed training programs for new technicians, enhancing team knowledge and service delivery.
• Implemented process improvements that reduced average response time to support requests.
• Coordinated cross-functional teams to address escalated customer concerns, fostering collaboration and effective solutions.