Heidi Martin
Gastonia,NC
Summary
Accomplished leader with a proven track record at Sun and Sea Paradise, adept in strategic planning and relationship building. Skillfully managed financial operations and enhanced customer satisfaction, demonstrating exceptional verbal communication and attention to detail. Achieved significant repeat business through innovative process improvements and effective team oversight.
Overview
44
44
years of professional experience
Work History
Owner
Sun and Sea Paradise
01.2018 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Team Lead
Caromont Hospital
09.2001 - 12.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Evaluated staff performance and provided coaching to address inefficiencies.
President
Neighborhood Watch
01.2000 - 12.2018
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
Budgeting and General Manager
Boston Market
08.1993 - 10.2001
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Case Manager
Allstate Insurance Group
02.1985 - 08.1993
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Certified Dental Assistant
Sachem Dental Group
04.1981 - 02.1985
- Promoted a positive environment for patients and staff through effective communication and teamwork.
- Increased patient retention by developing strong relationships and providing personalized care.
- Recorded patients' health histories, documented current symptoms while following federal and state privacy laws.
Education
Dental Assistant - Dental Assistant
B.OC.E.S.
Medford, NY01-1981
Skills
- Small business operations
- Relationship building
- Verbal and written communication
- Strategic planning
- Staff management
- Team oversight
- Staff hiring
- Business administration
- Negotiation
- Attention to detail
- Decision-making
- Administrative oversight
Timeline
Owner
Sun and Sea Paradise
01.2018 - Current
Team Lead
Caromont Hospital
09.2001 - 12.2018
President
Neighborhood Watch
01.2000 - 12.2018
Budgeting and General Manager
Boston Market
08.1993 - 10.2001
Case Manager
Allstate Insurance Group
02.1985 - 08.1993
Certified Dental Assistant
Sachem Dental Group
04.1981 - 02.1985
Dental Assistant - Dental Assistant
B.OC.E.S.
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