ANDREW CAIN
Fishers,IN
Summary
Experienced insurance professional with 15-year career adjusting auto, property, commercial, bodily injury, marine claims, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high claim volumes with accuracy and care.
Overview
15
15
years of professional experience
Work History
Claims Adjuster
Pekin Insurance
Indianapolis, IN
05.2019 - Current
- Investigated and compared insurance policies (fire, homeowners, personal lines, liability, and commercial) to determine appropriate and accurate coverage for clients.
- Analyzed organizational structures, intermediaries, and policy documents (endorsements, declarations pages, etc.) to support fair claims adjudication.
- Delivered exceptional customer service through phone and in-person interactions, strengthening client retention and satisfaction.
- Streamlined internal processes by collaborating with teams to improve workflows, cutting workload volume by 50% through efficient claim handling.
- Investigated questionable claims and partnered with the Special Investigations Unit (SIU) to detect fraud indicators and determine appropriate action.
Financial Advisor
Edward Jones
Fishers, IN
07.2017 - 05.2019
- Guided clients through investment decisions, including stocks, bonds, mutual funds, and insurance products, tailoring solutions to individual financial goals.
- Conducted quarterly reviews to assess client portfolios and present investment opportunities, improving portfolio performance and client satisfaction.
- Boosted firm revenue by 25% per quarter through relationship-building, proactive outreach, and personalized financial planning strategies.
- Educated clients on retirement planning, leveraging mutual funds and other strategies aligned with individual market risk tolerances.
Claims Specialist
State Farm Insurance Company
Indianapolis, IN
05.2015 - 05.2017
- Investigated and resolved first- and third-party claims by collecting critical information from customers, vendors, and external carriers.
- Delivered accurate liability decisions through quality investigations, providing timely communication to involved parties.
- Built strong relationships with vendors (e.g., repair shops, salvage yards) to support smooth claims processing.
- Recognized as a go-to resource for peers; supported team members by answering policy/procedure questions and providing informal leadership.
Auto Catastrophe Claims Specialist
State Farm Insurance Company
Fishers, IN
05.2012 - 05.2015
- Supported onboarding of new employees and led training efforts on special project assignments.
- Managed team performance using metrics and implemented process improvements that reduced phone handling time by 25%.
- Facilitated cross-department collaboration to maintain service level agreements and streamline operations.
- Inspected and evaluated auto damage claims, coordinated on-site visits, and finalized settlements with policyholders.
- Emphasized cost management by ensuring appropriate use of company resources and travel.
Auto Claim Representative
State Farm Insurance Company
Indianapolis, IN
05.2011 - 05.2012
- Investigated complex property damage claims, including liability disputes and third-party claims.
- Negotiated settlements after determining liability based on evidence and policy language.
- Maintained a low claim inventory and supported peers by taking on additional claims as needed.
- Mentored new employees and proposed workflow improvements to drive consistency and efficiency.
Catastrophe Claim Representative
State Farm Insurance Company
Jacksonville, FL
05.2010 - 05.2011
- Assessed and settled homeowner catastrophe claims related to wind and hail damage.
- Applied technical expertise to evaluate property damage and coordinate with contractors on repairs and pricing.
- Presented ideas to leadership to reduce inspection turnaround time and improve claims workflows.
- Communicated policy coverage and settlement options clearly to policyholders, ensuring understanding and satisfaction.
Education
Bachelor of Science - Economics
Illinois State University
Normal, ILSkills
- Xactimate Specialist
- Symbility Specialist
- Property Damage Assessment
- Property Claims Investigation
- Property Adjusting
- Verbal and Written Communication
- Problem resolution
- Customer service
- Claims Evaluation
- Team building
- Decision Making
- Critical Thinking
- MS Office
- MS Excel
Timeline
Claims Adjuster
Pekin Insurance
05.2019 - Current
Financial Advisor
Edward Jones
07.2017 - 05.2019
Claims Specialist
State Farm Insurance Company
05.2015 - 05.2017
Auto Catastrophe Claims Specialist
State Farm Insurance Company
05.2012 - 05.2015
Auto Claim Representative
State Farm Insurance Company
05.2011 - 05.2012
Catastrophe Claim Representative
State Farm Insurance Company
05.2010 - 05.2011
Bachelor of Science - Economics
Illinois State University
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