Andrew Campbell

• Gather and analyze data to inform decision-making, including customer satisfaction surveys, usage data, service data, and demographic data.
• Establish cadences supporting a continuous process of improvement with end-users, partners, and leadership that drive ownership of solutions for improvement, predictive maintenance, and problem-solving.
• Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
• Build and maintain strong, mutually beneficial relationships with end-users, partners, and leadership.
• Enhance customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
• Enhance internal knowledge sharing by developing over 10 comprehensive documents that outline standard operating procedures for various tasks.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

• Meet with financial institutions to discuss specifications, work with the client and vendors to determine project/solution options, and key client personnel for IT network connectivity and other technical support.
• Provide consulting and guidance to the client on the best approach to meet their business requirements for assigned implementations.
• Work with the two Senior Implementation Analysts to execute the project plan, ensuring technical tasks are completed accurately and in a timely manner.
• Monitor, control, update, and coordinate changes to existing projects, summarizing and communicating project status information as needed, and producing effective reports as appropriate.
• Identify, track, and report outstanding issues, client deliverables to the assigned Senior Implementations Analyst; assist with issue resolution
• Support the department’s efforts to meet project implementation timelines and provide Tier 3 support and troubleshooting.
• Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
• Communicated project plans and progress to key stakeholders and project contributors.
• Identified risks early in the project lifecycle, developing mitigation plans to prevent schedule delays or cost overruns.
• Established clear lines of communication between stakeholders by creating detailed status updates that kept everyone apprised of critical milestones throughout each stage of the project.

Support planning and forecasting efforts to maintain the timely turnaround of projects to achieve business objectives.

• Edit all materials according to government guidelines for all Medicare and Medicaid programs.
• Reported inconsistencies and errors to Configuration Specialists
• Provide day-to-day oversight of the proofing workload by effectively reviewing 5 or more documents daily.
• Quality control reviews on all assigned LOB market projects to ensure completeness and accuracy.
• Participate in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
• Report progress, test metrics, and results to project stakeholders.
• Maintain comprehensive knowledge of relevant industry regulations and standards to ensure compliance throughout the QA process.
• Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.

• Lead a daily meeting to review priority or at-risk jobs and potential bottlenecks.
• Serve as the Team’s Lead Reporting Analyst dedicated to evaluating trends, analyzing and interpreting data, and year-to-year stats utilizing advanced Excel formulas.
• Produce weekly and monthly reporting metrics for jobs completed.
• Identified opportunities for process improvement and increased efficiency.
• Assist in all phases of project coordination, planning, implementation, and monitoring of results.
• Develop and maintain policies and procedures to ensure the effective operation of the department.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Collaborate closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contribute to the overall growth of the business.
• Develop comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Develop strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
• Deliver exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

• Create 30 draft reports on a weekly basis including formatting documents
• Responsible for the monthly Quality Assurance reports for more than 50 clients
• Heavy communication with Internal Auditors to review any discrepancies
• Handle data entry such as logging each report received from managing auditors
• Write up and implement procedures for tasks such as unlocking a report
• Team lead of 3 reporting managers responsible for the workload of each member and status of on-going reports
• Enhanced team productivity through effective delegation of tasks and clear communication of expectations.
• Facilitate open lines of communication between team members, promoting a positive work environment conducive to high-quality output.
• Consistently met deadlines with well-organized work plans and efficient time management skills.
• Establish strong working relationships with internal stakeholders, ensuring smooth communication and collaboration on projects.