Andrew Canchola
Houston,TX
Summary
Resourceful professional with a strong background in healthcare operations and team leadership. Expertise in workflow optimization and quality assurance enhances operational efficiency, ensuring compliance with industry regulations. Experience in clinical settings supports effective patient care and operational integrity.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Special Services Lead
Gate Way Services Inc.
Houston, Texas
02.2025 - Current
- Directed daily Special Services operations by leading shift personnel, assigning responsibilities, coordinating workflows, and ensuring efficient completion of cremation services while maintaining operation.
- Managed intake of deceased pets, verified identification, documented special service requests, and ensured accurate tracking throughout cremation process to uphold service integrity.
- Executed pet cremations with professionalism, dignity, and compassion while adhering to all safety protocols and operational standards to ensure respectful service.
- Organized pets by cremation type (private, partitioned, communal) prior to transfer into morgue and cremation, maintaining strict chain-of-custody procedures for accountability.
- Conducted quality inspections of memorial products, packaging, and personalized keepsakes to ensure accuracy and compliance with company standards.
Specimen Processing Supervisor
Genview DX
Houston , TX
02.2023 - 12.2024
- Supervised a team of up to 15 laboratory technicians, overseeing specimen processing, insurance verification, and billing activities.
- Managed staff performance, ensuring productivity and compliance with quality standards through targeted leadership and support.
- Inspected specimen containers for proper labeling and documentation prior to accessioning, adhering to stringent quality control procedures.
- Generated reports on discrepancies in specimen processing, facilitating timely corrective actions and strengthening operational integrity.
- Documented and analyzed daily errors and operational issues, refining shift processes to enhance overall efficiency.
- Collaborated with departments to implement projects enhancing sample collection and testing methods, improving overall workflow.
Lead Pest Control Technician
Elrod Enterprises: Pest Force Pest Control
Houston, TX
05.2019 - 12.2022
- Performed comprehensive residential and commercial pest inspections, identified pest and rodent infestations, assessed property damage, developed customized treatment plans, and recommended effective corrective and preventative solutions.
- Managed and optimized service route while coordinating daily schedules and workloads of three pest control technicians to enhance operational efficiency and customer satisfaction.
- Oversaw statewide sales and exclusion services for multiple company locations across Texas, delivering customized solutions that strengthened client relationships and contributed to revenue growth.
- Trained technicians across Texas on company procedures, operational best practices, and service standards while developing initiatives that expanded business opportunities and boosted profitability.
Aquamation Technician
Last Wishes In-home Pet Hospice And Euthanasia
Houston, TX
02.2018 - 05.2019
- Guided families of deceased pets through funeral and cremation requests, providing compassionate support and clear information on disposition options and pricing.
- Executed water-based cremation with advanced techniques, ensuring safe and respectful handling of deceased pets.
- Managed transportation of deceased pets from place of death to funeral home or designated destinations, ensuring respectful and timely handling.
- Collaborated with clinical staff and families to assess individual needs and develop customized care plans for aftercare services.
- Maintained facilities, equipment, and tools for operational readiness and safety, ensuring compliance with strict health and safety regulations.
- Ensured all documentation and records were accurately maintained, complying with regulatory requirements and company policies.
- Completed continuous education and training to remain knowledgeable about best practices and advancements in aquamation and pet aftercare services.
Assistant Manager
Wendy's
Houston, Texas
05.2016 - 01.2018
- Oversaw inventory management and supply ordering processes.
- Monitored food quality and service standards during peak hours.
- Ensured compliance with health and safety regulations.
- Assisted in managing daily operations and staff scheduling.
- Trained new employees on company policies and procedures.
- Coordinated team meetings to improve communication and collaboration.
Education
High School Diploma -
Sam Houston High School
Houston, TX05-2015
Skills
- Cremation process management
- Regulatory Compliance
- Quality control
- Program Development
- Service Coordination
- Crisis management
- Team leadership
- Resource allocation
- Training
- Analytical thinking
- Dependable professional
- Training
Certification
- National Certified Phlebotomist
- CPR and Fist Aid (BLS)
- Pet Crematory Operator
Timeline
Special Services Lead
Gate Way Services Inc.
02.2025 - Current
Specimen Processing Supervisor
Genview DX
02.2023 - 12.2024
Lead Pest Control Technician
Elrod Enterprises: Pest Force Pest Control
05.2019 - 12.2022
Aquamation Technician
Last Wishes In-home Pet Hospice And Euthanasia
02.2018 - 05.2019
Assistant Manager
Wendy's
05.2016 - 01.2018
High School Diploma -
Sam Houston High School