Joel Hagy
Evans
Summary
Results-driven professional with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in staff training, process improvement, and team collaboration, consistently achieving service level agreements and driving team productivity.
Overview
2
2
years of professional experience
Work History
Special Services Lead
The Home Depot Inc
Evans, GA
11.2025 - Current
- Coordinated special services operations to enhance customer satisfaction and operational efficiency.
- Assisted in training team members on safety protocols and service procedures.
- Streamlined communication between departments to ensure timely completion of service requests.
- Implemented process improvements that reduced response times for service inquiries.
- Monitored compliance with company policies regarding special services initiatives.
- Advocated for customer needs, ensuring alignment with store objectives and service standards.
- Improved overall team productivity through regular coaching, performance evaluations, and constructive feedback sessions.
- Established a solid track record of consistently meeting or exceeding service level agreements with clients.
- Collaborated with team members to develop new strategies for enhancing service quality and meeting performance targets.
Handyman
Self Employed
Evans, GA
06.2024 - Current
- Implemented cost-saving measures through resourceful use of materials and tools.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
- Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns
- Expanded clientele base through referrals from satisfied customers who praised my professionalism and attention to detail in executing various handyman tasks.
- Enhanced property value for clients through professional landscaping, gardening, and outdoor maintenance tasks.
Sales Associate
The Home Depot Inc
Evans, GA
12.2024 - 11.2025
- Engaged customers by providing product knowledge and assistance for home improvement projects
- Processed transactions accurately using point-of-sale systems, ensuring efficient customer service
- Maintained organized displays and inventory levels to enhance product visibility and accessibility
- Assisted in training new staff on sales techniques and customer interaction best practices
Education
High School Diploma -
Richwood High School
Richwood, WV05-2010
Skills
- Staff training and development
- Time management
- Documentation and recordkeeping
- Computer skills
- Hand and power tools
- Maintenance and repairs
- Computer assembly
- Hardware and software installation
- Machine reassembly
Timeline
Special Services Lead
The Home Depot Inc
11.2025 - Current
Sales Associate
The Home Depot Inc
12.2024 - 11.2025
Handyman
Self Employed
06.2024 - Current
High School Diploma -
Richwood High School