Deisy Hernandez
Lake Worth,FL
Summary
Experienced team leader skilled in supervising operations and training staff. Known for effective communication and problem-solving abilities, contributing to enhanced departmental efficiency and customer relations.
Overview
4
4
years of professional experience
Work History
Special Services Lead
Home Depot
Lake Worth, Florida
11.2025 - Current
- Supervised daily operations of special services teams, ensuring compliance with regulations.
- Coordinated team schedules to optimize coverage and departmental efficiency.
- Trained staff on customer service standards and product knowledge to enhance assistance.
- Implemented process improvements to streamline workflow and elevate service quality.
- Processed customer returns in accordance with company policies and procedures.
- Assisted customers with special orders by guiding product selection and availability.
- Collaborated with departments to resolve customer issues and enhance overall experience.
- Monitored inventory levels of returned items, maintaining appropriate stock levels.
Special Services Associate
Home Depot
Lake Worth, Florida
08.2024 - Current
- Processed returns and exchanges in compliance with store policies and procedures.
- Coordinated special orders to ensure effective interdepartmental communication for customer requests.
- Assisted customers with product selections while offering personalized advice to meet needs.
- Collaborated with management to analyze feedback, driving enhancements in customer experience.
- Trained new associates on customer service techniques and operational procedures.
- Organized department by returning merchandise to designated areas and restocking necessary materials.
Cashier
McDonald's
West Palm Beach, FL
08.2022 - 11.2024
- Operated point-of-sale system to efficiently process orders and manage payments.
- Trained new cashiers on company policies and procedures for consistent customer service.
- Collaborated with team members to uphold high service standards during peak hours.
- Maintained cleanliness and organization of cashier area and dining space.
Cook
Super Churros
Greenacres, Florida
02.2024 - 03.2024
- Ensured compliance with health regulations during food preparation processes.
- Maintained organized and clean kitchen workspace and equipment for safe food handling.
- Coordinated team efforts to facilitate efficient kitchen operations.
- Supported inventory management by restocking supplies to enhance operational readiness.
- Executed cleaning tasks by sweeping, mopping floors, washing surfaces, and emptying trash cans.
Education
Some College (No Degree) - Health Sciences
Palm Beach State College
Lake Worth, FL03-2026
Skills
- Operational efficiency
- Inventory management
- Customer service
- Team leadership
- Staff training and development
- Problem solving
- Time management
- Adaptability
- Reliability
- Communication skills
Languages
English
Professional
Spanish
Professional
Timeline
Special Services Lead
Home Depot
11.2025 - Current
Special Services Associate
Home Depot
08.2024 - Current
Cook
Super Churros
02.2024 - 03.2024
Cashier
McDonald's
08.2022 - 11.2024
Some College (No Degree) - Health Sciences
Palm Beach State College