Andrew Capuzzo
Orange,MA
Summary
Experienced crisis interventionist with over 8 years of experience in crisis intervention and suicide prevention. Highly organized, and practiced in managing high priority tasks simultaneously. Expert in crisis intervention best practices and blends compassion and collaboration to drive team success.
Overview
2
2
years of professional experience
Work History
Crisis Services Digital Supervisor
The Trevor Project Inc
Remote
12.2023 - Current
- Supervise team of crisis counselors providing support to LGBTQ+ youth in crisis via chat and text.
- Ensure delivery of crisis intervention services in alignment with established protocols and best practices.
- Provide guidance, support, and supervision to crisis counselors, including debriefing sessions and ongoing training.
- Monitor service quality and identify areas for improvement within the crisis intervention program.
- Communicate with external agencies to conduct active interventions and file child abuse reports as required by law.
Digital Crisis Worker
The Trevor Project Inc
Remote
01.2022 - 12.2023
- Provide crisis intervention and emotional support to LGBTQ+ youth reaching out through chat and text.
- Utilize active listening and empathetic communication skills to assess and address the needs of LGBTQ+ youth in crisis.
- Adhere to established protocols and procedures while maintaining confidentiality and professionalism in all interactions.
Education
Certificate in Inclusive And Ethical Leadership -
University of South Florida
Tampa, FL04-2022
Skills
- Easily Adaptable
- Time Management
- Google Workspace
- Team Leadership
- Salesforce
- Problem Solving
- Skilled Multi-tasker
- Coaching and mentoring
- Attention to detail
- Teamwork
- Organization
References
References available upon request.
Timeline
Crisis Services Digital Supervisor
The Trevor Project Inc
12.2023 - Current
Digital Crisis Worker
The Trevor Project Inc
01.2022 - 12.2023
Certificate in Inclusive And Ethical Leadership -
University of South Florida
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