Hi, I’m
Grace Mikkelsen
Woodbury,MN
Summary
Enthusiastic about helping patients, customers, and children get necessary support, service, and help by scheduling procedures, coordinating paperwork, technological skills, planned activity, and report duties. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in APM, EMR, and Microsoft Office.
Overview
7
years of professional experience
Work History
Twin Cities Orthopedics
Patient Services Representative
11.2022 - Current
Job overview
- Entered patient demographic and insurance data into electronic medical record system.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Facilitated communication between patients and various departments and staff.
- Managed patient registration process, confirming data accuracy and completeness.
Turnkey Corrections & Three Square Market
Intern
06.2022 - 08.2022
Job overview
- Conducted extensive research for a startup company project.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Provided project progress updates and proposed solutions to issues.
- Enhanced my knowledge of Microsoft Office through the use of it for various tasks.
Fantastic Sams Cut & Color
Front Desk Associate
08.2021 - 05.2022
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area and salon.
- Managed stylists' availability by providing wait times to clients.
- Provided product and service information to clients.
Abundant Life Church
Assistant Teacher
10.2019 - 07.2021
Job overview
- Supervised 10-20 kids and provided a fun and safe experience.
- Communicated pertinent information about the kids or their parents to fellow teachers.
- Greeted kids when they got off the bus and performed proper check-in and check-out procedures.
- Served the kids snacks prior to activities.
- Made sure the kids knew the rules and followed them.
- Filled out incident reports when necessary.
YMCA
Camp Counselor
05.2019 - 08.2020
Job overview
- Supervised up to 60 kids alongside other counselors.
- Planned age-appropriate activities for the kids.
- Accompanied kids on field trips.
- Facilitated relationships among campers.
- Performed proper chick-in and check-out procedures.
- Created relationships with the other counselors and the campers.
Sterling Drug
Cashier
08.2016 - 07.2019
Job overview
- Worked at the cash register and answered customer questions.
- Served food and drinks at the coffee bar.
- Performed janitorial tasks.
- Assisted with inventory counts and maintenance.
- Served as a resource to new employees.
Education
University of Wisconsin - River FallsRiver Falls, WI
Bachelor of Science from Digital Communications And Media
05.2022
Skills
- Patient Engagement
- Collection Management
- Easily Adaptable
- Microsoft Office and Zoom
- Analytics
- Problem Solving
- Collaboration
- Self Starter
- Productive
- Growth Mindset
- Writing Skills
Timeline
Patient Services Representative
Twin Cities Orthopedics
11.2022 - Current
Intern
Turnkey Corrections & Three Square Market
06.2022 - 08.2022
Front Desk Associate
Fantastic Sams Cut & Color
08.2021 - 05.2022
Assistant Teacher
Abundant Life Church
10.2019 - 07.2021
Camp Counselor
YMCA
05.2019 - 08.2020
Cashier
Sterling Drug
08.2016 - 07.2019
University of Wisconsin - River Falls
Bachelor of Science from Digital Communications And Media
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