Tarus Anderson
Cordova,TN
Summary
Detail-oriented Patient Services Representative skilled in patient record management and insurance verification. Expertise in coordinating patient care and ensuring HIPAA compliance enhances operational efficiency. Strong communication and engagement abilities improve patient care quality and streamline record management.
Overview
26
26
years of professional experience
Work History
Patient Services Representative
Methodist Le Bonheur Healthcar
Memphis, Tennessee
04.2025 - Current
- Assisted patients with insurance verification and paperwork completion.
- Facilitated communication between patients and healthcare providers to streamline care.
- Ensured accuracy of patient records in electronic health systems to support quality care.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Ensured all necessary paperwork was completed prior to patient visits.
- Obtained proper authorization and identification to release confidential medical records.
- Collaborated with patients and healthcare professionals to address and fulfill patient needs.
Medical Office Assistant
Sutherland Cardiology Clinic
Germantown, Tennessee
08.2022 - 09.2024
- Maintained accurate patient records in electronic health record systems.
- Verified insurance eligibility for patients prior to appointments to streamline check-in process.
- Facilitated communication between patients and healthcare providers to ensure seamless care.
- Managed patient inquiries via phone and in-person to deliver responsive support and enhance patient experience.
- Scheduled patient appointments and managed calendar for clinic staff.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Provided clerical support, including filing, faxing, and data entry tasks.
- Assisted with referrals and prepared medical records for patients.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
Radiologic Technologist
Methodist Le Bonheur Hospital
Memphis, Tennessee
05.2021 - 07.2022
- Operated radiographic and MRI equipment, delivering precise diagnostic imaging to support accurate patient assessments.
- Prepared patients for imaging exams, ensuring comfort and safety throughout processes.
- Maintained accurate patient records and imaging documentation in compliance with regulations.
- Collaborated with physicians to determine optimal imaging techniques, ensuring alignment with clinical requirements and patient care.
- Educated patients on imaging procedures, addressing inquiries to improve understanding and promote adherence to protocols.
- Processed digital images using PACS system for efficient storage, retrieval, and transmission.
- Adhered to radiation safety protocols, maintaining a safe environment during operations.
- Assisted in training new staff on equipment protocols and safety measures.
Intake Coordinator
Methodist Alliance
Memphis, Tennessee
07.2015 - 05.2021
- Coordinated patient intake processes, enhancing service delivery timeliness and efficiency.
- Maintained accurate records in electronic health systems, facilitating effective patient management.
- Communicated with patients regarding insurance verification and documentation needs.
- Trained new team members on intake procedures, ensuring consistency and compliance in service delivery.
- Maintained accurate records of client intakes in electronic database system.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Monitored client's activities while at the facility and documented any changes in behavior or attitude.
- Met regularly with clients to review progress towards established goals and objectives.
Certified Pharmacy Technician
Methodist Le Bonheur Hospital
Memphis, Tennessee
05.2000 - 07.2015
- Prepared and dispensed medications according to hospital protocols and patient needs.
- Coordinated inventory management, managing levels and ordering supplies to ensure availability.
- Maintained accurate medication records and patient profiles in pharmacy system.
- Provided exceptional customer service to patients and healthcare staff.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Collaborated with insurance companies to process claims and resolve payment issues efficiently.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Oversaw inventory management, rotating stock and addressing discrepancies to maintain accurate drug counts.
- Trained new pharmacy technicians on operational procedures and best practices.
- Trained and mentored pharmacy technicians on best practices and procedures.
- Trained pharmacy interns and newly hired technicians.
- Supervised daily pharmacy operations to ensure compliance with health regulations.
- Researched medications to better understand properties and interactions with other drugs.
Education
Associate of Applied Science - Radiology
Southwest Tennessee Community College
Memphis, TN05-2021
Skills
- Insurance verification
- Patient record management
- Electronic health systems
- Appointment scheduling
- Patient engagement
- HIPAA compliance
- Patient confidentiality
- Information entry
- Attention to detail
- Time management
- Problem solving
- Active listening
- Communication skills
Accomplishments
- Pharmacy Tech of the year
Timeline
Patient Services Representative
Methodist Le Bonheur Healthcar
04.2025 - Current
Medical Office Assistant
Sutherland Cardiology Clinic
08.2022 - 09.2024
Radiologic Technologist
Methodist Le Bonheur Hospital
05.2021 - 07.2022
Intake Coordinator
Methodist Alliance
07.2015 - 05.2021
Certified Pharmacy Technician
Methodist Le Bonheur Hospital
05.2000 - 07.2015
Associate of Applied Science - Radiology
Southwest Tennessee Community College