Andrew Cendroski
Gambrills,MD
Summary
Dynamic leader with a proven track record at Adventure Bound Washington, LLC, enhancing operational efficiency and customer satisfaction. Excelled in visionary leadership and analytical skills, achieving significant performance improvements. Skilled in team building and staff development, consistently fostering a collaborative environment. Demonstrated expertise in budgeting and cost control, contributing to substantial revenue growth.
Overview
14
14
years of professional experience
Work History
General Manager
Adventure Bound Washington, LLC
Lothian, MD
06.2015 - Current
- Create a positive work environment by developing team building activities that encourages collaboration among departments.
- Implement sales and service strategies to improve revenue and retention.
- Develop and implement operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Create schedules and monitor payroll to remain within budget.
- Recruit, train and empower employees to achieve key performance indicators.
- Use strong conflict resolution and communication skills to cultivate and strengthen lasting client & B2B relationships.
- Review financial statements and sales or activity reports to measure productivity of goal achievements.
- Analyze existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Conduct routine maintenance/repairs on mechanical & industrial equipment.
- Ensure compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Prepare detailed reports for senior leadership outlining key performance metrics related to operational success.
Office Manager
LD Enterprises, LLC
Lothian, MD
06.2011 - 06.2015
- Handled customer inquiries to promote long-term loyal relationships.
- Reviewed files and records to obtain information and respond to requests.
- Answered phone calls, emails, routed mail and coordinated courier services.
- Coordinated meetings, conferences, travel arrangements and activities.
- Tracked invoices & payments to ensure accurate accounts receivable/payable.
- Organized company events including holiday parties, team building activities .
- Monitored inventory levels and placed orders when needed.
- Maintained confidential records relating to personnel matters.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Assisted in recruiting, onboarding and training new employees.
- Maintained superb organization to support efficient performance.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
Education
Some College (No Degree) - Information and Communication Technology
Anne Arundel Community College
Arnold, MDHigh School Diploma -
Arundel Senior High School
Gambrills, MDSkills
- Performance analysis
- Visionary leadership
- Performance improvements
- Staff training/development
- Profit and loss
- Effective leader
- Training and development
- Team player
- Time management
- Customer retention
- Proficient in Microsoft Office
- Analytical skills
- Relationship building
- Performance improvement
- Performance evaluations
- Budgeting and cost control
- Operations oversight
- Leadership and team building
- Schedule management
- Troubleshooting expertise
- Safety protocol
- Contract negotiations
- Account management
- Quality management
- Sales analysis
- Staff management
- Team leadership
Affiliations
- Founder & Head of Wildcats Writing Club
- Assistant Editor-in-Chief for Literary Magazine
- Tenor Section Leader of Chamber Singers Choir
Timeline
General Manager
Adventure Bound Washington, LLC
06.2015 - Current
Office Manager
LD Enterprises, LLC
06.2011 - 06.2015
Some College (No Degree) - Information and Communication Technology
Anne Arundel Community College
High School Diploma -
Arundel Senior High School