Andrew Charlton
Marietta,GA
Summary
Solution Engineer and Data Analyst with experience in every facet of new program onboarding including sales/sales support, solution design (Technical Product SME), GIS/demographic analysis and application, business requirements documentation, financial feasibility analysis, internal review, contracting, onboarding/implementation (Including API/SaaS integration management/troubleshooting), reporting requirements/set up, handoff to internal teams for steady state operation and ongoing account management/development. This experience includes a history of closing high profile accounts and performing in high pressure situations. My strength in developing new product, program and software expertise along with my excellent communication skills, has allowed me to excel in the field of Solution Design, Sales and Sales Engineering, Technical Implementation and Product/Partner Management.
Overview
8
8
years of professional experience
Work History
Senior Solutions Engineer/Data Analyst
2020 Companies
04.2023 - Current
- Lead program scoping sessions with prospective partners, provide solution guidance and influence sales
- Design new partner proposals including coverage modeling (GIS/demographic analysis), estimated costs, technical implementation, reporting requirements and execution/implementation strategies
- Deliver new program proposals to prospective partners alongside sales team, acting as Solution SME
- Includes showcasing entire process behind strategy along with visual GIS representation of deployment
- New Partner Program implementation assistance and handoff to steady state internal stakeholders with management guidelines/parameters
- Manage, track and report upon field team goal attainment along with establishing new metrics/thresholds
- Create, iterate upon and optimize field team schedules through third party routing software
- Manage ongoing Program continuous improvement in functional areas - including developing/iterating upon existing KPI's
- Design, create, maintain and update Power BI Reporting Dashboards and collaborate with Program Stakeholders on KPI's
- Use of LLMs to create and debug code
Senior Solutions Engineer
Phobio
03.2020 - 04.2023
- Client needs identification and leader of solution development as technical product SME
- Constructing and distributing deal review materials (program scope documentation, presentations, economic analysis, etc.) and conducting deal review sessions with internal executive team for new program approval
- Developing, maintaining and executing contract language for new opportunities
- Internal and external implementation of newly signed programs to steady state operations and account management handoff (API and SaaS integration management including front-end web buildouts)
- Development of standardized implementation practices, processes and documentation for future partner onboarding and current program use
- Front line technical support and issue resolution regarding online API/SaaS based solutions
- Maintain, refine and expand relationships with ongoing Accounts
Associate Solutions Engineer
MarketSource
01.2017 - 03.2020
- Conduct needs identification sessions with retail partners to determine structure, placement, and deployment strategy of client field teams
- Use of GIS/AGOL Software to map, identify and showcase key opportunities for prospective and existing Partners
- Assist in creation of partner contract/deal proposals based on execution strategy and budget
- Assist in presentation of final program proposals to partner stakeholders
- Assist in RFP process for potential and existing partners by proposing program structures, strategies, and prioritization
- Act as liaison between Partners and the MarketSource Technology/Reporting teams
- Establishing new Partner Business Processes and creating detailed Process Maps for new and existing partners showing current and future state of program operation
Education
MBA - Business Administration
Texas Tech University
Lubbock, TXBachelor of Science - Chemical Engineering
Texas Tech University
Lubbock, TXSkills
- Microsoft Office Expert (Word, PowerPoint, Excel, Access)
- Product Implementation and management including API/SaaS solutions
- Program Implementation Standardization and Documentation
- MATLAB/Java Basic Programming
- GIS - ArcGIS/AGOL Mapping and ESRI Demographics
- Process and Solution Modeling
- Technical Project Management
- Front Line Sales, Sales Support and Contracting
- Microsoft Power BI Report Building and Data Analysis
- Call Smart Routing and Scheduling Software
- Business Intelligence/Data and Analytics
- Developing New Product Expertise
- LLM Prompting and Use
Websites
http://www.linkedin.com/in/andrew-charlton-business
Timeline
Senior Solutions Engineer/Data Analyst
2020 Companies
04.2023 - Current
Senior Solutions Engineer
Phobio
03.2020 - 04.2023
Associate Solutions Engineer
MarketSource
01.2017 - 03.2020
Bachelor of Science - Chemical Engineering
Texas Tech University
MBA - Business Administration
Texas Tech University
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