Leticia Onofre
San Antonio,TX
Summary
Reliable Senior Data Entry Clerk experienced in managing high-volume data entry tasks and ensuring data integrity. Improved workflow efficiency through innovative techniques and software solutions while consistently meeting tight deadlines. Delivered significant contributions to team productivity by accurately inputting and managing data with a focus on confidentiality.
Overview
4
4
years of post-secondary education
23
23
years of professional experience
Work History
Senior Data Entry Clerk - Remittance Ops PNC (USAA)
Strategic Staffing Solutions
San Antonio, Texas
04.2026 - Current
- Assist in processing incoming payments across multiple payment channels (e.g., mail, electronic, and other payment rails)
- Support payment processing for Property & Casualty (P&C) and Life lines of business at USAA
- Process incoming checks in accordance with established procedures and timelines
- Completed Day 2 balancing to ensure transaction accuracy and resolve discrepancies
- Enter and track volume metrics and SLO data to support operational reporting
- Conducted key control reviews to ensure compliance and mitigate operational risk
- Identified and escalated processing issues to facilitate timely resolution and minimize operational impact.
- Contract
Insurance Professional I
USAA
San Antonio, TX
08.2021 - 09.2025
- Provide comprehensive insurance solutions that enhance member satisfaction and retention.
- Streamlined renewal touchpoints with targeted outreach, increasing timely completions and supporting steady policy continuity. Crafted clear coverage rationales during rate changes, easing member concerns and reinforcing long-term loyalty.
- Provide comprehensive insurance solutions that enhance member satisfaction and retention.
- Resolved complex member inquiries by triaging issues and coordinating solutions, enhancing service delivery turnaround and building member trust.
- Introduced a structured intake checklist for new policies, cutting rework and driving noticeable gains in first-pass completeness. Advised members on coverage options during life changes, translating policy terms into clear guidance that supported confident decisions
- Streamlined renewal touchpoints through targeted outreach, facilitating timely completions and ensuring policy continuity; crafted clear coverage rationales during rate changes, alleviating member concerns and fostering long-term loyalty.
Lead Data Entry Specialist Third Party COE (USAA)
Strategic Staffing Solutions
San Antonio, TX
03.2019 - 08.2021
- Led a team of 8 clerks managing onboarding and contract movements for 40,000+ contract workers for USAA.
- Communicated with business advisors to align staffing strategies with operational needs.
- Generated productivity reports to track performance metrics and ensure accountability.
- Produced productivity reports enhancing team performance and accountability.
- Overhauled intake templates for contractor records, reducing rework and enabling smoother downstream approvals through clearer required fields.
- Introduced keyboard macros and form validations to minimize repetitive keystrokes, yielding noticeable results in speed and error reduction.
- Maintained communication with business advisors to support staffing needs.
- Guided peers on data accuracy and integrity practices, reinforcing team skills and ensuring reliable outputs.
Data Entry Specialist
Strategic Staffing Solutions
San Antonio, TX
05.2018 - 03.2019
- Executed data entry tasks with high accuracy, ensuring data integrity across systems.
- Validated records against source documents and resolved discrepancies, preserving database reliability and preventing downstream processing issues.
- Audited large datasets to identify pattern anomalies, applying predefined rules to enhance data consistency and reduce rework.
- Supported teammates with formatting and lookup functions, fostering a collaborative knowledge-sharing environment.
- Coordinated with teams to facilitate smooth onboarding processes.
- Monitored staff performance and identified areas for operational improvements.
- Supported staffing operations ensuring timely placement and contract management.
Jr. Dispute Analyst
Strategic Staffing Solutions
San Antonio, TX
08.2017 - 05.2018
- Investigated chargeback cases using root-cause review, isolating error sources and enabling corrective actions that supported faster case closures.
- Collaborated with departments to expedite issue resolution, minimizing delays.
- Validated documentation against policy guidelines, flagging inconsistencies early to prevent rework and uphold regulatory standards.
- Streamlined dispute handling processes to enhance customer satisfaction and reduce resolution times.
- Maintained detailed records supporting audit and compliance requirements.
- Improved dispute handling processes enhancing customer satisfaction.
- Provided regular updates to stakeholders during dispute lifecycle, setting clear expectations and fostering trust during complex reviews.
Post Closing Curative Specialist
Strategic Staffing Solutions
San Antonio, TX
04.2016 - 08.2017
- Resolved post-closing defects by prioritizing curative tasks, accelerating clear-to-sell readiness and improving downstream loan salability.
- Collaborated with title companies to secure amended documents, addressing discrepancies and ensuring compliance.
- Collaborated with title companies to obtain amended documents for identified discrepancies.
- Coordinated with county recorders and lenders to obtain missing page inserts and re-records, restoring chain-of-title continuity for closed files.
- Verified notarizations, signatures, and vesting accuracy, preventing downstream exceptions and supporting clean collateral certification.
- Reviewed recorded instruments against investor checklists, flagging omissions and securing corrections to uphold secondary market eligibility.
- Escalated complex curative hurdles with defined remediation paths, reducing resolution cycles and reinforcing investor confidence.
- Verified notarizations, signatures, and vesting accuracy, eliminating downstream exceptions and ensuring clean collateral certification.
Release of Lien Clerk
Propel Financial Services
San Antonio, TX
12.2013 - 04.2016
- Submitted release of lien documents for properties with cleared payoff balances, ensuring compliance with tax lien assistance protocols.
- Processed partial releases of lien for properties managed by land developers, ensuring timely transactions.
- Applied state and county recording requirements to validate packages, safeguarding compliance and reducing rejection rates. Standardized checklists for lien release packets, promoting consistency and producing noticeable quality gains.
- Assisted the document audit team in verifying order and notarization of deeds of trust prior to filing, improving accuracy.
- Coordinated with county CADs to obtain updated property land descriptions, ensuring precise documentation.
Document Control Specialist
Robert Half
San Antonio, TX
11.2012 - 12.2013
- Verified tax lien payment agreements for accuracy before recording with the county clerk's office.
- Verified tax lien payment agreements for accuracy before recording with the county clerk's office.
- Organized and filed recorded payment agreements, ensuring timely processing until full payment was received from customers.
- Coordinated with county offices to align submission timelines, facilitating record movement and minimizing idle file time.
- Collaborated with colleagues during peak cycles to manage workflow efficiently , by prioritizing urgent filings, helping the team maintain continuity and dependable service levels.
Account Maintenance Representative
Peyton Resource Group
San Antonio, TX
08.2010 - 03.2011
- Updated USAA member brokerage accounts, ensuring accuracy and compliance with all requested changes.
- Processed beneficiary and payable on death documentation to maintain account integrity.
- Closed accounts with zero balances for over 90 days, and improving account management efficiency.
- Demonstrated attention to detail while managing tasks in a fast-paced financial services environment.
Bilingual Customer Service Representative
SWBC
San Antonio, TX
08.2009 - 02.2010
- Delivered exceptional bilingual customer service support to financial institutions and borrowers in loan portfolio protection.
- Assessed and updated collateral protection insurance coverage, ensuring compliance and minimizing risk exposure.
- De-escalated tense calls with calm, empathetic communication, preserving trust and maintaining positive relationships under pressure.
- Validated borrower documentation against policy requirements, identifying omissions early to safeguard compliance throughout workflow.
- De-escalated tense calls using calm, empathetic communication, preserving trust and maintaining positive relationships under pressure.
Bilingual Customer Service Representative
Eurostaff
Austin, TX
01.2009 - 05.2009
- Provided exceptional customer service by addressing billing inquiries for Austin Energy customers.
- Assisted customers with payment arrangements and reported power outages promptly.
- Facilitated payment arrangements for customers and promptly reported power outages to minimize service disruption.
- Coordinated with field technicians by submitting service orders and enhancing service delivery timelines.
Sales Audit Coordinator
Pocket Communications
San Antonio, TX
11.2007 - 12.2008
- Coordinated procurement and inventory processes for Pocket Communications across multiple retail locations, ensuring stock accuracy and availability.
- Standardized sales reconciliation workflows, shortening end-of-day closeouts and supporting timely reporting to leadership.
- Supported inventory checks for returned phones and accessories to streamline operational workflows.
- Collaborated with district and store managers to address misuse of sales and discount codes.
- Created concise audit checklists and guidance, improving consistency of store-level compliance reviews.
- Analyzed POS exception reports to identify anomalies, facilitating timely corrections and improving the accuracy of monthly statements.
- Coordinated procurement and inventory processes for Pocket Communications across multiple retail locations.
Fraud Detection Analyst
USAA
San Antonio, TX
04.2005 - 05.2007
- Monitored real-time transactions on credit, debit, and prepaid cards to detect fraudulent activities.
- Verified suspicious transactions by contacting members, enhancing account security and member trust.
- Blocked compromised cards and submitted detailed fraud reports to facilitate timely investigations.
- Assisted the fraud investigation team in monitoring Home Equity Line of Credit accounts, identifying potential money laundering threats.
- Partnered with risk and compliance to refine KYC review checkpoints, closing process gaps and contributing to marked gains in detection accuracy.
- Assisted the fraud investigations team in monitoring Home Equity Line of Credit accounts for potential money laundering.
Credit Card Servicing Representative
USAA
San Antonio, TX
09.2003 - 04.2005
- Managed incoming calls from members to address inquiries about credit card accounts, including balances and interest rates.
- Handled new member applications for credit card accounts, ensuring a smooth onboarding process.
- Collaborated with other lines of business to refer members for additional services, improving overall customer satisfaction. Assessed credit line change requests using risk cues and account history, aligning decisions with policy while supporting responsible usage.
- Verified identity through multi-factor checks before sensitive changes, protecting accounts and reinforcing security expectations.
- Clarified reward program rules and redemption paths, enabling confident use and enhancing perceived card value. Explained statement cycles, payment posting order, and interest accrual mechanics, improving member understanding and reducing repeat questions.
- Coordinated with collections to structure payment arrangements, assisting members in regaining good standing and minimizing future delinquencies.
Education
High School Diploma -
Louis W. Fox Academic & Technical High School
San Antonio, TX 08.1990 - 05.1994
Some College (No Degree) - Political Science And Government
San Antonio College
San Antonio, TX 08.2019 -
Skills
- Sales Reconciliation (Experienced), Customer Service (Experienced), Inventory Management (Experienced), Account Management (Experienced), Operational Compliance, Data Entry (Expert), Fraud Detection (Experienced), Microsoft Word (Expert), LexisNexis (Experienced), Microsoft Excel (Experienced), FastData (Experienced), Microsoft Outlook (Expert), Data Management (Experienced), Microsoft Access (Experienced), Salesforce (Experienced), Microsoft PowerPoint (Expert), Workday (Experienced), Bilingual proficiency, 10-key by touch (Experienced), Mastercom (Experienced), VisaOnline (Experienced)
- Payment operations
- Data input
- Transaction reconciliation
- Performance monitoring
- Compliance audits
- Document management
- Compliance checking
- Issue resolution
- Workflow documentation
- Quality assessment
- Detail orientation
- Issue resolution
- Effective communication
- Task prioritization
- Teamwork
- Project coordination
- Attention to detail
- Employee training
- Document conversion
- Data privacy
- Multitasking
- Deadline focus
- Analytical thinking
- Process optimization
- Quality assurance
- Spreadsheet management
- Typing efficiency
- Numeric data input
- Data protection
- Data validation
- Communication effectiveness
- Database administration
- Data aggregation
- Error checking
- Error identification
- Data validation
- Source verification
- Microsoft Office
- Information gathering
- Alphanumeric input
- Excel functions
- Data sanitization
- Office management
- Error detection
- Data gathering
- Data handling
- Process enhancement
- Data review
- Data entry oversight
- Data processing
- Data collection
- Report drafting
- Data input software
- Word processing
- Data analysis
- Numeric input
- Quality management
- Accuracy checks
- Data entry protocols
- Record setup
- Information security
Languages
English (Native), Spanish (Highly proficient).
Timeline
Senior Data Entry Clerk - Remittance Ops PNC (USAA)
Strategic Staffing Solutions
04.2026 - Current
Insurance Professional I
USAA
08.2021 - 09.2025
Some College (No Degree) - Political Science And Government
San Antonio College
08.2019 -
Lead Data Entry Specialist Third Party COE (USAA)
Strategic Staffing Solutions
03.2019 - 08.2021
Data Entry Specialist
Strategic Staffing Solutions
05.2018 - 03.2019
Jr. Dispute Analyst
Strategic Staffing Solutions
08.2017 - 05.2018
Post Closing Curative Specialist
Strategic Staffing Solutions
04.2016 - 08.2017
Release of Lien Clerk
Propel Financial Services
12.2013 - 04.2016
Document Control Specialist
Robert Half
11.2012 - 12.2013
Account Maintenance Representative
Peyton Resource Group
08.2010 - 03.2011
Bilingual Customer Service Representative
SWBC
08.2009 - 02.2010
Bilingual Customer Service Representative
Eurostaff
01.2009 - 05.2009
Sales Audit Coordinator
Pocket Communications
11.2007 - 12.2008
Fraud Detection Analyst
USAA
04.2005 - 05.2007
Credit Card Servicing Representative
USAA
09.2003 - 04.2005
High School Diploma -
Louis W. Fox Academic & Technical High School
08.1990 - 05.1994