Andrew Chung
Fairfield,NJ
Summary
Dedicated and organized operations manager with 18 years of auction experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Dedicated to increase efficiency, safety, communication, and team development.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lot Operations Manager
New York Metro Skyline/Fairfield
01.2019 - Current
- Support all vehicle movements throughout the whole property.
- Managing a 3500 to 4500 vehicle lot and developing a 50 to 60 person team.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Measured and reviewed performance via KPIs and metrics.
Vehicle Entry supervisor
New York Metro Skyline/Fairfield
New Jersey
01.2014 - 01.2019
- Oversee the daily operation of vehicle entry, train a team of 16 in accuracy, meet or exceed KPI and increase revenue
- Worked closely with my Level 4 trainer to develop him as a leader and to train our writers to increase accuracy in our condition reports
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Dealer visits to educate and give excellent client service
- Assist in developing a successful mobile sale program.
Transportation dispatcher
New York Metro Skyline/Fairfield
New Jersey
01.2010 - 01.2014
- Managed both the Professional relocation account and the VSE/GSA account following standard operating procedures in storing their vehicles, scheduling appointments, vehicles details, vehicle maintenance, and vehicle transportation.
- Coordinated schedules with drivers, customers and vendors to ensure timely pickups and deliveries.
- Responded to customer messages in regards to pickup and delivery issues.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Managed and developed 25 of our in house drivers.
Operations
New York Metro Skyline/Fairfield
New Jersey
01.2007 - 01.2010
- Updating lot locations and scanning vehicles for the upcoming sale
- Lane captain during sale days
- Commercial operation coordinator
- Tow truck/snow equipment operator.
Transportation Driver
New York Metro Skyline/Fairfield
New Jersey
10.2006 - Current
- Operating vehicles during the sale and transporting vehicle to and from auction.
Education
Bachelor’s Degree in Criminal Justice -
John Jay College of Criminal Justice
New York, NYSkills
- Microsoft Office
- AS400
- Aim Inspect
- Manheim Image Capture
- Manheim VMS
- Manheim Vault
- AutoIMS
- Vehicle entry tool
- Workbench
- Operation control center tool
- Inventory control coordinator tool
Certification
- Smith Driver safety course instructor
- Manheim inspector level I,II,III,IV
- New Jersey vehicle theft investigation certificate
- National auto auction Certificate of Proficiency
- CPR certified
Languages
Korean
Professional
Affiliations
- Alumni of the 2022 Guiding Coalition class.
- Lean Daily management champion
- Green team member
- Manheim action team member
- Manheim safety team member
- Cox Lotus ERG member.
- Manheim Regional Vice President round table program.
Timeline
Lot Operations Manager
New York Metro Skyline/Fairfield
01.2019 - Current
Vehicle Entry supervisor
New York Metro Skyline/Fairfield
01.2014 - 01.2019
Transportation dispatcher
New York Metro Skyline/Fairfield
01.2010 - 01.2014
Operations
New York Metro Skyline/Fairfield
01.2007 - 01.2010
Transportation Driver
New York Metro Skyline/Fairfield
10.2006 - Current
Bachelor’s Degree in Criminal Justice -
John Jay College of Criminal Justice
- Smith Driver safety course instructor
- Manheim inspector level I,II,III,IV
- New Jersey vehicle theft investigation certificate
- National auto auction Certificate of Proficiency
- CPR certified
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