Andrew Cieslinski
Gettysburg,PA
Summary
Dynamic professional with a proven track record at Dick's Sporting Goods, Inc, excelling in customer service and problem-solving. Demonstrated ability to enhance customer satisfaction and drive sales through expert product knowledge and brand awareness. Skilled in multitasking and time management, achieving significant improvements in operational efficiency.
Overview
7
7
years of professional experience
Work History
Baseball Ambassador/Retail Sales Associate
Dick's Sporting Goods, Inc
Hanover, PA
03.2024 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Assisted a fellow store with remodeling by building product walls, design, and product layout across all areas of the store
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Supported store management in planning and executing seasonal promotions and sales events.
Stock Room Associate/Retail Sales Associate
Under Armour
Gettysburg, PA
09.2022 - 09.2024
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Checked numbers manually and used hand-held equipment to locate products.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
- Ensured smooth flow of operations with effective communication between the stock room and sales floor teams regarding item availability or potential delays.
Retail Sales Associate
Myrtle Beach Pelicans
Myrtle Beach, SC
06.2024 - 07.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Cashier
Dick's Sporting Goods, Inc
Hanover, PA
10.2017 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
Education
Bachelor of Arts - History
Pennsylvania State University
University Park, PA05-2026
Associate of Arts - History
Frederick Community College
Frederick, MD05-2021
Skills
- Customer service
- Problem-solving
- Team management
- Product knowledge
- Brand awareness
- Research and analysis
- Multitasking
- Decision-making
- Task prioritization
- Time management
- Problem-solving
Languages
Spanish
Limited Working
Timeline
Retail Sales Associate
Myrtle Beach Pelicans
06.2024 - 07.2024
Baseball Ambassador/Retail Sales Associate
Dick's Sporting Goods, Inc
03.2024 - Current
Stock Room Associate/Retail Sales Associate
Under Armour
09.2022 - 09.2024
Cashier
Dick's Sporting Goods, Inc
10.2017 - 06.2018
Bachelor of Arts - History
Pennsylvania State University
Associate of Arts - History
Frederick Community College