Andrew Cieslinski
Gettysburg,PA
Summary
Dynamic professional with a proven track record at Dick's Sporting Goods, Inc, excelling in customer service and problem-solving. Demonstrated ability to enhance customer satisfaction and drive sales through expert product knowledge and brand awareness. Skilled in multitasking and time management, achieving significant improvements in operational efficiency.
Overview
7
7
years of professional experience
Work History
Baseball Ambassador/Retail Sales Associate
Dick's Sporting Goods, Inc
03.2024 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Assisted a fellow store with remodeling by building product walls, design, and product layout across all areas of the store
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Supported store management in planning and executing seasonal promotions and sales events.
Stock Room Associate/Retail Sales Associate
Under Armour
09.2022 - 09.2024
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Checked numbers manually and used hand-held equipment to locate products.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
- Ensured smooth flow of operations with effective communication between the stock room and sales floor teams regarding item availability or potential delays.
Retail Sales Associate
Myrtle Beach Pelicans
06.2024 - 07.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Cashier
Dick's Sporting Goods, Inc
10.2017 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
Education
Bachelor of Arts - History
Pennsylvania State University
University Park, PA05-2026
Associate of Arts - History
Frederick Community College
Frederick, MD05-2021
Skills
- Customer service
- Problem-solving
- Team management
- Product knowledge
- Brand awareness
- Research and analysis
- Multitasking
- Decision-making
- Task prioritization
- Time management
- Problem-solving
Languages
Spanish
Limited Working
Timeline
Retail Sales Associate
Myrtle Beach Pelicans
06.2024 - 07.2024
Baseball Ambassador/Retail Sales Associate
Dick's Sporting Goods, Inc
03.2024 - Current
Stock Room Associate/Retail Sales Associate
Under Armour
09.2022 - 09.2024
Cashier
Dick's Sporting Goods, Inc
10.2017 - 06.2018
Bachelor of Arts - History
Pennsylvania State University
Associate of Arts - History
Frederick Community College