Andrew Cipollone
Parma,OH
Summary
Top-performing sales professional with 6 years at Ashley Furniture, led a team of 7-10 people consistently exceeding targets across multiple locations. Proven leader with experience driving revenue, closing high-ticket sales, and elevating team performance. Adaptable, results-driven, and trusted to deliver impact in any environment.
Overview
6
6
years of professional experience
Work History
Sales Manager
Ashely Furniture
Mentor, OH
09.2025 - Current
- Directed a high-performing retail sales team to consistently achieve revenue growth and surpass sales targets. Championed training initiatives for sales associates on effective closing techniques, customer engagement strategies, and product knowledge to optimize conversion rates. Oversaw daily store operations, including scheduling, performance monitoring, and inventory management. Cultivated exceptional customer experiences by addressing escalations and fostering satisfaction during the sales journey.
- Analyzed sales data and developed initiatives to optimize average ticket close rate and units per transaction.
- Developed a competitive, goal-oriented team environment to enhance accountability and drive ongoing improvement.
Shift Supervisor
Ashley Furniture
Brooklyn, OH
07.2023 - 09.2025
- Directed daily operations in the showroom, focusing on superior customer service and effective sales strategies.
- Implemented training strategies for sales associates, providing actionable insights to optimize closing rates and improve overall customer satisfaction.
- Enhanced sales outcomes by implementing strategic upselling practices and guiding team members on the sales floor.
- Coordinated shift schedules and delegated responsibilities to enhance workflow efficiency during high-traffic intervals.
- Facilitated resolution of customer escalations, ensuring professional handling to maintain brand integrity and customer loyalty.
- Conducted onboarding workshops to equip new hires with essential sales techniques, product insights, and company protocols.
- Tracked and reported on key performance metrics (KPIs) including conversion rate, average ticket, and protection plan attachment to support data-driven decision-making.
- Implemented and maintained company policies to ensure effective promotions and optimal visual merchandising standards.
- Engaged with management to design and apply sales strategies focused on driving improvements in store performance.
Sales Associate
Ashley Furniture
Medina, OH
08.2020 - 07.2023
- Drove sales performance to consistently exceed monthly revenue targets by 15–30%, enhancing overall team success.
- Executed a customer-first selling approach to consistently generate $80k–$120k+ in monthly sales volume.
- Enhanced sales performance by effectively recognizing customer requirements and resolving objections to maintain a high close rate.
- Established and nurtured client connections to enhance customer loyalty and generate referral sales.
- Managed high-value sales processes for living room sets and comprehensive home furnishing packages to enhance customer satisfaction.
- Implemented financing solutions and product bundling techniques to optimize average transaction value and maximize revenue generation.
- Focused on delivering exceptional customer service to maintain high satisfaction scores and foster positive reviews.
- Engaged with team members and leadership to enhance floor performance and meet sales targets.
- Monitored product updates and promotional initiatives to optimize sales conversions.
Education
High School Diploma -
Parma Senior High
Parma, OH05-2018
Skills
High-Ticket Sales Expertise – Consistently ranked as a top performer across multiple Ashley Furniture locations
Revenue Growth & Performance Driving – Proven ability to increase store sales through strong personal production and team leadership
Multi-Location Leadership – Selected to work across Medina, Brooklyn, and Mentor locations based on performance, adaptability
Team Leadership & Development – Skilled in coaching, mentoring, and motivating sales teams to improve overall performance
Sales Management & Floor Leadership – Experience managing daily floor operations, directing sales strategy in real time
Closing & Negotiation – Ability to handle objections, build urgency, and close deals effectively
Customer Relationship Building – Strong focus on creating trust, and delivering a high-quality customer experience
Adaptability & Turnaround Mindset – Thrives in new or underperforming locations; quickly assesses gaps and implements strategies
KPI & Metrics Focused – Deep understanding of sales metrics
Work Ethic & Accountability – Known for consistency, reliability, and leading from the front
Proficient in tools like STORIS, CXM, Excel, Podium, PowerPoint, Power BI
Timeline
Sales Manager
Ashely Furniture
09.2025 - Current
Shift Supervisor
Ashley Furniture
07.2023 - 09.2025
Sales Associate
Ashley Furniture
08.2020 - 07.2023
High School Diploma -
Parma Senior High