ANDREW COLE
Tampa,FL
Summary
IT graduate and Air Force veteran with experience in technical support, healthcare, and customer service. Experienced with Windows systems, computer imaging and deployment, software installation, printer setup, ticketing systems, VPN/Wi-Fi troubleshooting, Microsoft Office, and video conferencing. Nine years of healthcare experience supporting medical equipment, electronic medical record systems, and clinical operations in HIPAA-regulated environments.
Overview
15
15
years of professional experience
Work History
Subrogation Adjuster
Machinify
12.2025 - Current
- Manage subrogation files and recovery activity using the SRS claims system.
- Average 50-60 successful recoveries per month, generating approximately $75,000-$100,000 in monthly recoveries.
- Review claim documentation and supporting evidence to identify and pursue recovery opportunities.
- Maintain accurate file documentation and track recovery activity across a high-volume caseload.
- Use Zoom, Slack, and Microsoft Teams for daily communication and collaboration.
Auto Claims Adjuster
USAA
Tampa, FL
11.2022 - 12.2025
- Investigated auto claims and determined coverage, liability, and appropriate next steps.
- Managed claims using Guidewire, CCC, Microsoft Office, and internal systems.
- Maintained detailed electronic documentation throughout the claim process.
- Identified potential fraud and referred appropriate claims to the Special Investigations Unit (SIU).
- Assisted customers with questions and resolved issues throughout the claims process.
Gastroenterology Technician
United States Air Force
Travis AFB, CA
07.2018 - 06.2021
- Troubleshot computers, medical systems, and endoscopic equipment used in daily clinical operations.
- Imaged and deployed computers and installed Windows software and applications.
- Set up and troubleshoot printers and other peripherals.
- Resolved common LAN, Wi-Fi, and VPN connectivity issues.
- Documented technical issues using a ticketing system and escalated problems when needed.
- Supported Zoom and other communication software used by clinical staff.
- Used electronic medical record systems and handled patient information in accordance with HIPAA requirements.
- Maintained inventory records for medical and computer equipment.
Medical Assistant - Pediatrics
United States Air Force
Travis AFB, CA
03.2015 - 07.2018
- Used EMR systems to manage patient records, scheduling, and documentation for more than 1,500 annual visits.
- Troubleshot routine computer, printer, and software issues.
- Used diagnostic software and electronic reporting systems to document patient information.
- Assisted clinical staff with technical and workflow issues while maintaining HIPAA requirements.
Medical Inpatient Technician
United States Air Force
Travis AFB, CA
03.2012 - 03.2015
- Used electronic medical record and documentation systems during daily inpatient operations.
- Assisted with basic computer and equipment troubleshooting.
- Maintained electronic inventory records for medical equipment and supplies.
- Supported staff with equipment, documentation, and workflow issues.
Education
Bachelor of Science - Information Technologies
Southern New Hampshire University
Manchester, NH05-2025
Skills
- Windows installation and troubleshooting
- Computer imaging and deployment
- Hardware, software, and peripheral support
- Printer setup and troubleshooting
- LAN, Wi-Fi, and VPN troubleshooting
- Ticket management systems
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Zoom
- Microsoft Teams
- Slack
- EMR
- HIPAA and information security
- Windows and Linux
- SQL and database fundamentals
Timeline
Subrogation Adjuster
Machinify
12.2025 - Current
Auto Claims Adjuster
USAA
11.2022 - 12.2025
Gastroenterology Technician
United States Air Force
07.2018 - 06.2021
Medical Assistant - Pediatrics
United States Air Force
03.2015 - 07.2018
Medical Inpatient Technician
United States Air Force
03.2012 - 03.2015
Bachelor of Science - Information Technologies
Southern New Hampshire University