Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roxanna Mendoza

Oceanside,CA

Summary

Experienced Subrogation Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 4 years of experience and willingness to take on any challenge.

Overview

5
5
years of professional experience

Work History

Subrogation Adjuster

GEICO
04.2019 - Current
  • Examined claims forms and other records to determine insurance coverage.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Analyzed information gathered by investigations to report findings and recommendations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Established relationships with clients and insurance companies to foster timely claims resolution.
  • Answered customer questions regarding deductibles.

Dental Assistant

Smile Direct Club
04.2018 - 02.2019
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Sterilized rooms and prepped equipment and instruments for procedures daily.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
  • Monitored patient comfort and safety during dental procedures.
  • Scheduled and confirmed patient appointments.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

Dental Assisting

San Diego Dental Careers
San Diego, CA
12.2017

High School Diploma -

King City High School
King City, CA
06.2016

Skills

  • Claims Evaluations
  • Training Skills
  • Customer Follow-Up
  • Insurance Practices
  • Call Center Customer Service
  • Insurance Terminology
  • Customer Interaction
  • Inquiry Requests
  • Carrier Negotiations
  • File Documentation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Subrogation Adjuster

GEICO
04.2019 - Current

Dental Assistant

Smile Direct Club
04.2018 - 02.2019

Dental Assisting

San Diego Dental Careers

High School Diploma -

King City High School

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Roxanna Mendoza