Results-driven individual offering years of customer service experience combined with sales and administrative expertise. Proven organizational, project management, and leadership abilities. Recently completed Cybersecurity training course and ready to begin new career.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Bullock's Wine and Spirits
Marietta, GA
09.2023 - Current
Promoted to Assistant Manager within 3 months of beginning employment, showcasing exceptional performance and dedication.
Delivered outstanding results in organization and inventory management, surpassing expectations and ensuring smooth operations.
Successfully trained and onboarded new staff members, contributing to a seamless transition and enhanced team productivity.
Service Manager
Autobahn Performance
Atlanta, GA
11.2020 - 03.2021
Coordinated and optimized maintenance schedules to ensure systems operated at peak levels.
Trained and developed service department staff, driving performance improvements and enhancing customer satisfaction.
Prioritized and delegated daily work tasks to meet anticipated project goals, ensuring timely completion.
Monitored employee performance through effective analysis of key metrics, identifying areas for improvement and implementing strategies to enhance productivity.
Service Writer & Parts Associate
Florida Motorsports
Tallahassee, FL
03.2019 - 10.2020
Documented service information within client profiles and updated repair status to ensure accurate and up-to-date records.
Scheduled vehicle inspections, recall work, and preventive maintenance by proactively calling customers, resulting in improved customer satisfaction and timely service.
Managed order inventories and specifications based on known customer preferences, ensuring efficient order processing and minimizing errors.
Obtained customer information via phone and email communication, maintaining clear and organized internal records for easy reference.
Stayed updated with industry knowledge through continuous education, training, and monitoring of industry publications, enhancing expertise in service writing.
Identified risk issues, challenges, and trends to senior management, contributing to effective decision-making processes. Delivered risk-related documents for audit and regulatory exams to ensure compliance.
Education
Cybersecurity Bootcamp -
The University of Tennessee
Knoxville
12-2023
Bachelor of Arts - Double Major in English and Music
Furman University
05-2017
Skills
Cybersecurity Frameworks
Network Security
Data Encryption
Intrusion Detection
Firewall Configuration
Excellent Communication skills
Energetic work attitude
Affiliations
Phi Mu Alpha Secretary and Warden 2016-2017
Organized the chapter's online files and folder, answered emails in a timely fashion, , participated in leadership meetings which contributed to the continued success of the chapter
Team Leader for the Furman University Percussion Ensemble 2017
Led the team to success by setting and meeting time-sensitive goals, diligent individual work, and thorough communication
Timeline
Assistant Manager
Bullock's Wine and Spirits
09.2023 - Current
Service Manager
Autobahn Performance
11.2020 - 03.2021
Service Writer & Parts Associate
Florida Motorsports
03.2019 - 10.2020
Cybersecurity Bootcamp -
The University of Tennessee
Bachelor of Arts - Double Major in English and Music