ANDREW COURTNEY
Brooklyn
Summary
Resourceful and adaptable professional with over 7 years of experience in hospitality management, event coordination, and administrative operations. Strong background in staff leadership, client service, and logistical planning. Known for delivering seamless guest experiences and managing high-volume environments with efficiency and grace. Seeking opportunities in restaurant/event management or administrative support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Cornerstone Tavern
New York, NY
09.2021 - Current
- Oversaw front-of-house activities to enhance customer experience in a fast-paced environment.
- Facilitated hiring, training, and management of a rotating staff to ensure operational efficiency.
- Managed comprehensive scheduling for restaurant staff, aligning shifts with business needs and employee availability.
- Managed guest inquiries and operational difficulties promptly to ensure a seamless experience.
- Monitored cash handling processes and ensured strict compliance with accounting protocols.
- Managed cost control measures to ensure business operations remained within budget.
- Managed end-to-end planning and execution of events for high-profile clients to ensure seamless experiences.
Server/Bartender
Cornerstone Tavern
New York, NY
09.2017 - 09.2021
- Delivered exceptional customer service in high-pressure environments, enhancing guest satisfaction and loyalty.
- Managed daily operations including order taking, food delivery, and payment processing efficiently.
- Trained and mentored new servers on menu knowledge and service standards to ensure consistency.
- Collaborated with kitchen staff to streamline communication, improving order accuracy and turnaround time.
Assistant Manager
Amaro Spirits & Wine
Brooklyn, NY
06.2021 - 08.2022
- - Oversaw daily operations in tandem with the store manager.
- - Served as keyholder and responsible for end-of-day closeout.
- - Managed inventory and coordinated multi-weekly deliveries.
- - Handled customer service and order fulfillment with accuracy.
- - Maintained and updated social media presence to boost visibility.
Costume Designer / Assistant Designer / Rentals Coordinator
Freelance Theatrical Costume Design
Various Locations, NY
07.2012 - 03.2020
- - Collaborated with creative teams to bring cohesive costume designs to life.
- - Oversaw rentals and inventory of costume stock across multiple productions.
- - Sourced, built, repaired, and maintained wardrobe pieces and wigs.
- - Managed backstage costume logistics during show runs.
Education
High School Diploma -
Brewster High School
Brewster, NY06-2012
Skills
- Staff Management & Scheduling
- Event & Shift Coordination
- Inventory & Order Management
- Microsoft Office Suite (Excel, Word, Outlook)
- Bookkeeping & Various POS Systems
- Social Media Management
- Time Management & Multitasking
- Customer Service & Conflict Resolution
- Mac & PC Proficiency
Certification
- NYC Food Protection Certificate
- Upright Citizens Brigade — Proficiency in Improvisational Comedy
Timeline
Assistant General Manager
Cornerstone Tavern
09.2021 - Current
Assistant Manager
Amaro Spirits & Wine
06.2021 - 08.2022
Server/Bartender
Cornerstone Tavern
09.2017 - 09.2021
Costume Designer / Assistant Designer / Rentals Coordinator
Freelance Theatrical Costume Design
07.2012 - 03.2020
High School Diploma -
Brewster High School