Open To Work
Andrew Cowles
Colorado Springs,CO
Work Preference
Summary
Personable, driven, and detail-oriented hospitality professional with experience in both back of house and front of house seeking a new opportunity. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, product knowledge and conflict resolution skills. Flexible schedule and willingness to travel.
Overview
9
9
years of professional experience
Work History
Bartender/Server
Archives
01.2025 - Current
- Crafted innovative cocktail recipes to enhance guest experience and increase bar sales for unique speakeasy in downtown Colorado Springs.
- Ensured compliance with all health and safety regulations during beverage preparation and service.
- Fostered a welcoming environment by delivering exceptional customer service and building rapport with patrons.
- Streamlined bar operations, improving efficiency during peak hours through effective workflow management.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Lead Bartender
Lumen8
05.2023 - 01.2025
- Managed 18-seat bar for NY Times-featured rooftop venue
- Increased sales and profit margins by 18% year over year
- Implemented checklists and standards that improved guest wait times and improved reviews
- Collaborated with management to strategize promotions and events driving bar revenue.
- Led bar operations, ensuring smooth workflow and exceptional customer service.
- Trained and mentored six junior bartenders on techniques and cocktail recipes.
- Developed innovative drink menus, enhancing customer experience and engagement.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Implemented training programs for staff to improve service standards and efficiency.
Server
Ephemera
Colorado Springs, CO
01.2023 - 05.2023
- Memorized daily tasting menus to provide guests with detailed dish information
- Worked on small team in 12-table concept restaurant
- Delivered exceptional customer service in high-pressure dining environment
- Assisted in liquor inventory management, tracking supplies to minimize waste and control costs.
Bartender, Server
The Broadmoor, Hotel Bar
05.2021 - 12.2022
- Crafted innovative cocktails using premium spirits and fresh ingredients to enhance guest experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations.
- Provided exceptional customer service by engaging guests and responding promptly to needs and requests.
- Managed inventory levels by tracking stock usage and placing orders to ensure product availability.
Server
Uchi Denver
06.2019 - 05.2021
- Fine dining, Asian-inspired cuisine on 5280 top 25 best restaurants list
- Recognized as a lead server with responsibility for training new hires on food and beverage program
- Learned and coached on frequently updated menus, including nightly happy hour menu
- Responsible for prepping and stocking all condiments, utensils and updating sushi menu for opening
- Cleaned, restocked and helped all team members with closing
- Team player, cross-trained and worked as food runner and busser and dishwasher
- Received TIPS certification for Colorado liquor laws
- Furthered knowledge of POS Aloha system
- Delivered exceptional customer service in high-pressure dining environment.
Bartender, Server
Departure / Elevated / Halcyon Hotel
06.2017 - 06.2019
- Departure: 5280 Magazine top 25 restaurant serving pan-Asian cuisine
- Bartended for 50-table restaurant with a 20-person bar top
- Perfected classic and contemporary house cocktails, served and rotated beer, wine and sake
- Checked soda, keg and draft systems to ensure working order at beginning and end of each shift
- Maximized customer satisfaction by anticipating guests’ needs
- Studied beer, wine and spirits in order to customize orders and ensure repeat customers
- Gained proficiency in POS Aloha
- Elevated: seasonal rooftop bar at the Halcyon, a boutique hotel in Denver’s Cherry Creek neighborhood
- Set up stations and back bar while receiving stock and preparing for the shift
- Also worked high-volume rooftop parties, private poolside cabana rentals, weddings and other large events
Education
Associate of Applied Science - Culinary Arts
Johnson & Wales University
Charlotte, NCSkills
- Strong multitasking
- Highly reliable
- Team player attitude
- Craft cocktail preparation
- Responsible alcohol service
- Hospitality service expertise
- Memory retention
- Service-oriented mindset
- Professional appearance
- Beverage preparation
- Creative mixology
- Aloha POS
Timeline
Bartender/Server
Archives
01.2025 - Current
Lead Bartender
Lumen8
05.2023 - 01.2025
Server
Ephemera
01.2023 - 05.2023
Bartender, Server
The Broadmoor, Hotel Bar
05.2021 - 12.2022
Server
Uchi Denver
06.2019 - 05.2021
Bartender, Server
Departure / Elevated / Halcyon Hotel
06.2017 - 06.2019
Associate of Applied Science - Culinary Arts
Johnson & Wales University