Andrew Crawford

• Improved Year-on-Year sales by over $200,000 with a flow-through effectives of >95% to the profit line.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Negotiated contracts with vendors to secure favorable terms and pricing.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Recruited, interviewed, hired, trained, supervised, evaluated job performance of employees.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Maintained accurate records of inventory levels, pricing structures, and purchase orders.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Developed Assistant-Manager personnel in daily functioning roles of the restaurant’s needs as well as departmental needs (Bartender, Restaurant Operations, Culinary, etc)

• Successfully opened newest unit in company from scratch by establishing plans, sourcing funding and hiring team members.
• Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
• Supervised business functions, employee staffing, customer retention and financial accountability for stores.
• Revitalized underperforming teams and transformed profitability and productivity through targeted training.
• Evaluated schedules, orders and forecasts to plan processes and meet timetables.
• Inspected production, quality control and maintenance reports to detect and address production problems.
• Streamlined operational efficiencies by successfully hiring top talent driving productivity.
• Built and maintained loyal, long-term customer relationships through effective account management.

• Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
• Delivered exceptional client experiences through hands-on leadership of employees and managers.
• Managed shrink processes and inventory levels for corrective action planning to save costs.
• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

State licensed HVAC technician who specialized in residential installation and repair services for the Southwest Oklahoma region.